Service Desk Analyst Platformer

Agency: Havas Media

Job Description: Platform position with IT shared services.

We provide comprehensive IT support to over 2000 users across the UK and Ireland, ensuring the smooth operation of all Havas agencies. Our team is dedicated to bringing the agency to life by maintaining seamless technology services. As a Platformer, you can expect to be an integral part of this dynamic environment, contributing to the success and efficiency of our operations.

We are looking for a Platformer with:

1. Efficiently handle all incoming help requests through the helpdesk ticketing system, telephone, email, or in person.
2. Approach each request in a positive, helpful, and constructive manner, maintaining high user satisfaction.
3. Foster strong relationships between the IT Service Desk and the rest of the company.
4. An interest in computing and a strong desire to learn.

On the 6-month programme, you’ll be involved in:

1. Set up, configure, and build PCs, Macs, and mobile devices.
2. Deliver IT support both remotely and on-site.

As a team member, you will join a dynamic, innovative environment where your skills and knowledge are highly valued. At Havas IT, we are committed to providing exceptional support and services across the UK, and your role is crucial in achieving this goal.

As part of Havas IT, you will work with diverse colleagues and gain exposure to a wide range of technologies, enhancing your technical skills and broadening your understanding of the industry.

We believe that continuous learning and development are key to our success. You will have access to various training programs and professional development opportunities as a new hire. We encourage you to take advantage of these resources to further your career and contribute to Havas IT\’s growth.

On the Platform programme, you\’ll benefit from:

1. A dedicated Buddy
2. Introductions and breakfasts with Senior Leaders
3. Pastoral Support
4. Free breakfast in the office
5. Wellbeing and mental health support
6. Yulife – wellbeing app
7. Employee assistance programme
8. Training and Development sessions

As an equal opportunity employer, we are committed to a diverse workforce and a barrier-free recruitment process. If you require any reasonable adjustments made to the recruitment process, please let us know.

This role is a 100% office-based.

Office Location: 3 Pancras Square, London N1C 4AG

Contract Type: Intern

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination.

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