Resource Manager

About OGB

A comms agency with ambitions to be one of the most creative companies in the world. While we specialise in PR, social, influencer and events, our focus remains on ideas that change the game. We believe brands can be entertaining while adding value to the lives of their customers if they have the right partner agency who delivers creative ambition with attention to detail. These are the two points most important to us. Our independently minded business is part of Havas; a 22-location-strong holding company that shares our values.

We See It Through
We Step Up and Stay Close
We Trust Judgement and Act with Courage
We Have Fun All the Way

Are you a creative problem solver? If you’ve ever made a world book day costume, planned a surprise party or have a passion for the creative world around us, OGB might just be a place for you.

Your Role: Resource Manager

The Resource Manager acts as the central connector, ensuring the agency's creative, social, design, and strategy teams (The Hub) are deployed effectively to deliver exceptional client work while maximising utilisation, profitability, team wellbeing, and business growth. The Resource Manager will oversee short and long-term resource planning, identify capability gaps, forecast future needs, and create an agile and scalable resourcing model that supports both commercial performance and outstanding employee experience; ensuring the right people are working on the right projects at the right time.

Responsibilities

• Resource Planning & Allocation
  • Own the agency-wide resource management process across Creative, Social, Design and Strategy teams.
  • Identify potential resource constraints and proactively work to resolve them.
  • Manage day-to-day scheduling and workload distribution. Allocating resources based on project requirements and availability, ensuring the most appropriate resources are allocated.
  • Balance competing priorities across multiple clients, campaigns and projects.
  • Ensure resources are allocated efficiently whilst maintaining quality standards.
  • Monitor capacity and proactively address over or under-utilisation with managers.
  • Address and resolve any issues or conflicts that arise during the project lifecycle.
  • Proactively identify potential project risks and implement mitigation strategies.
  • Maintain a comprehensive understanding of team members’ workloads and skills.
  • Facilitate regular resource meetings and ensure clear, concise communication among internal stakeholders.
  • Provide regular reports to senior management on any risks, and/or issues.
  • Act as the primary point of contact for all resourcing requests.
  • Influence stakeholders to make data-driven resourcing decisions.
• Capacity Forecasting & Workforce Planning
  • Develop short, medium and long-term agency resource forecasts.
  • Partner with department leads to understand upcoming client requirements, business development opportunities and project pipelines.
  • Identify future skill shortages and recommend hiring, freelance etc.
  • Support annual workforce planning and agency growth strategies.
  • Support HR and Finance in creating scenario plans to manage peaks, troughs and changing client demands.
• Commercial Performance
  • Track utilisation, recoverability and resource efficiency metrics alongside Finance.
  • Ensure timesheets are completed in Pulse.
  • Support the agency's profitability by ensuring optimal allocation of billable resources.
  • Work closely with Finance to monitor project resourcing against budgets.
• Freelance & External Talent Management
  • Work with the TA team to source freelance support when capacity demands exceed internal capability.
  • Ensure external talent meets agency quality expectations and client needs.
• Team Wellbeing & Performance
  • Monitor team capacity to minimise burnout and improve employee experience.
  • Work with People teams and department leads to support leave planning, flexible working and employee wellbeing initiatives.
  • Ensure resource allocation supports employee development and career growth opportunities.
• Process Improvement
  • Drive continuous improvement of resource management practices.
  • Implement and optimise resource planning tools, systems and reporting.
  • Develop best-practice frameworks for forecasting, scheduling and utilisation tracking.
  • Introduce data-led insights to improve agency effectiveness and operational efficiency.
  • Champion a culture of transparency and accountability around resource management.
  • Ensure that all deliverables meet the agency’s quality standards and client expectations.

Knowledge and Skills:

• Proven experience as a Traffic Manager, Resource Manager, or in a similar role in an agency environment.
• Strong understanding of project management principles and methodologies.
• Proficiency with project management tools such as Monday.com, Pronto, Float would be advantageous.
• AI fluency and champion.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and commitment to delivering high-quality work.