Account Manager

About OGB

A comms agency with ambitions to be one of the most creative companies in the world. While we specialise in PR, social, influencer and events, our focus remains on ideas that change the game. We believe brands can be entertaining while adding value to the lives of their customers if they have the right partner agency who delivers creative ambition with attention to detail. These are the two points most important to us. Our independently minded business is part of Havas; a 22-location-strong holding company that shares our values.

The Role

You're taking the reins! You're the primary day-to-day contact for key client projects, juggling multiple plates with finesse. You ensure projects run smoothly, keep clients happy, and effectively translate creative brilliance into tangible outcomes. Your mission: become the trusted advisor, the problem-solver, and the strategic bridge between OGB and our clients.

We are looking for an ambitious and proactive Account Manager who will be the driving force behind key client projects. You will manage integrated campaigns, foster strong client relationships, and ensure the seamless execution of impactful PR, social media, influencer, and content strategies. This role requires a blend of strategic thinking, meticulous project management, and a passion for delivering outstanding results that exceed client expectations.

Key Responsibilities

• Client Servicing
• Own client relationships, leading conversations and proactively anticipating upcoming issues on the account.
• Deliver brilliant client servicing, providing results within scope, and identifying opportunities to grow and achieve client business objectives.
• Develop rapport and build strong relationships through regular client connections and consistent proactive communication.
• Seek feedback to continuously improve client servicing and relationship quality.
• Contribute with meaningful and beneficial actions, managing the collation of client decks and presentations.
• Educate clients on the value and nuances of earned media, effectively managing expectations regarding coverage outcomes and timelines.
• Project Delivery & Execution
• Manage integrated social, PR, influencer, and content campaigns from briefing to delivery, ensuring work is on time, on budget, and on point.
• Develop and manage comprehensive project plans, timelines, and budgets for multiple consumer PR campaigns, ensuring all deliverables meet One Green Bean’s quality standards and deadlines.
• Coordinate campaign activity including press send-outs, influencer visits, and brand activations.
• Proactively anticipate blockers, risks, and challenges to success and implement mitigation strategies.
• Drive innovation forward through a test-and-learn approach in campaign execution.
• Strategic Counsel & Insights
• Develop comprehensive project briefs that inspire breakthrough creative and strategic thinking.
• Present work and articulate creative rationale to clients with clarity and conviction.
• Ensure a deep understanding of client business objectives, target audiences, and brand guidelines to inform all campaign efforts.
• Collaborate with strategy and creative teams to shape insights, refine ideas, and ensure work ladders up to brand and business goals.
• Bring platform fluency, creator knowledge, and cultural awareness to every conversation and recommendation.
• Demonstrate genuine curiosity about consumer culture, current events, and the digital landscape, with the ability to identify and leverage trends.
• Apply audience segmentation, data storytelling, platform innovation, and ESG communications principles to campaigns.
• Contribute to creative brainstorms and campaign planning to ensure ideas are earned media-centric.
• Performance & Analytics
• Oversee reporting across social, PR, and content, turning data into actionable insights for clients.
• Manage scopes, budgets, forecasting, and resourcing with confidence and transparency.
• Track press and influencer coverage, compile coverage reports, and support campaign analysis and optimisation.
• Team Leadership & Collaboration
• Lead internal teams with clarity, ensuring everyone understands priorities, deliverables, and timelines.
• Effectively manage up to senior team members and down to direct reports and junior team members.
• Foster a collaborative environment, guiding and supporting junior team members in their development.

Essential Skills and Behaviours

• Proven ability to own and nurture client relationships, becoming a trusted advisor.
• Excellent project management skills, with the ability to manage multiple complex campaigns simultaneously.
• Strong strategic thinking and problem-solving abilities.
• Exceptional written and verbal communication skills, with confidence in presenting to clients.
• Proactive and innovative approach to campaign development and execution.
• Robust understanding of the media landscape, social platforms, and influencer marketing.
• Strong financial acumen for managing budgets, scopes, and forecasting.
• A natural leader who can motivate and guide internal teams.
• Highly organised with meticulous attention to detail.
• Team player with a positive, resilient, and can-do attitude.
• Sense of humour.

Desired Experience

• 2-4 years’ experience in a PR, communications, social media, or integrated agency environment, specifically at Account Manager level.
• Demonstrated experience in independently leading and managing integrated consumer PR campaigns.
• Experience with budget management, forecasting, and resource allocation.
• Proven track record of developing strong client relationships and identifying growth opportunities.
• Experience in supervising or mentoring junior team members.