Senior Account Manager

Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Agency and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support.

We are looking for a highly capable, proactive and strategically minded Senior Account Manager to support one of our flagship accounts across CRM, paid media, event activation, sales enablement and reporting. This is a diverse and fast-paced role suited to someone who enjoys variety, is confident managing complex multi-channel workstreams, and thrives in a collaborative, integrated team environment.

Key Responsibilities:

• CRM Campaign & Journey Management: Lead the delivery of CRM programmes (email, SMS, app, lifecycle journeys). Manage campaigns through build phases with Tech, Data and CRM specialists, ensuring accuracy across data logic, personalisation and QA.
• Paid Media Campaign Support: Support clients and internal teams in the planning and execution of paid media campaigns, including social, display, and video. Coordinate briefing, creative asset production, trafficking requirements and approvals with media teams.
• Event & Activation Support: Manage client requests related to events, webinars, sponsorships and partner activations. Coordinate timelines, content requirements, logistics, attendance lists, and post-event communications.
• Sales Enablement & Content Delivery: Support the development of sales enablement materials such as decks, one-pagers, playbooks, product sheets and internal toolkits.
• Measurement, Insight & Reporting: Support the creation of performance reports across CRM, paid media, event activity and content. Work with Data & Analytics to review KPIs, identify trends and surface opportunities for improvement.
• Client Relationship Management: Build trusted day-to-day relationships with client stakeholders. Present creative work, take in feedback and provide clear updates throughout each stage of delivery.
• Customer Understanding & Insight: Demonstrate a strong understanding of the client’s customer base, CRM performance, lifecycle stages and loyalty motivators.
• Cross-Functional Collaboration: Partner closely with Project Management to ensure smooth operational delivery across all channels.
• Commercial & Financial Ownership: Manage scopes, estimates, POs, budgets and financial reconciliation for your workstreams.

Experience & Skills:

• 4–6+ years’ experience in a digital, CRM or integrated marketing agency.
• Strong grounding in CRM, customer journeys and marketing automation (Salesforce Account Engagement highly beneficial).
• Experience supporting paid media campaigns, including asset delivery and media-team workflows.
• Strong organisational skills with the ability to manage multiple moving parts across multiple channels.
• Excellent client communication and presentation skills.

Attributes & Behaviours:

• A proactive problem-solver with a calm, solutions-focused mindset.
• Able to work autonomously and take ownership while thriving in a team-driven environment.
• Confident managing complexity and switching between multiple workstreams.
• Curious, commercially aware and always looking to improve the quality of output.
• Positive, energised and a natural relationship-builder.

Contract Type: Permanent

We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.