Director, Customer Account Manager in London

Whether that’s across our two teams in London and Cirencester - or our far-reaching global network. When you work with us, you’ll also be joining Havas CX - an international group dedicated to delivering meaningful customer experiences across the entire customer journey. Your new colleagues will include the strongest CX minds from a global talent pool. Together we transform brands through our unique approach.

Your future Helping brands strengthen their consumer relationships is what we’re all about - flexing and blending our creative and data skills to make each and every interaction truly meaningful. But it’s not just brands we empower. While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas - and everything else you need to make the most of your natural talents. Both professionally and personally, we help you make a difference - so you can enjoy a rewarding career in our industry.

Responsibilities

• As a customer engagement agency, understanding the end customer is critical, meaning you will need a strong eye for creative as well as a fundamental appreciation for how data and insight can help.
• A naturally strong leader, you inspire your colleagues and clients when talking about creative and data.
• You take the complex and make it simple for clients by building a compelling narrative.
• You have exceptionally high standards for yourself and your team with relentless attention to detail ensuring you consistently deliver efficiently, profitably and right first time.
• Responsible for ensuring you and your team delivers all projects on time, to budget whilst maintaining client satisfaction through ‘brilliant basics’ (briefs, proposals, timing plans, estimates, status meetings, daily stand ups and resourcing).
• Highly adept at developing creative briefs as well as technical requirements (data or development briefs) in order to bring a solution to reality.
• The Account Director needs to be seen by the client and the agency as both authoritative and knowledgeable of the clients’ business, strategy and market sector.
• The Account Director contributes to and is responsible for delivering towards the Client Development Plan and therefore are ultimately accountable for the profitability, growth and direction of the business under their control.
• Highly numerate: as the P&L owner for your accounts forecasting and budget control ultimately ladders up to you.

Attributes/Competencies

• Operate as a Strategic leader.
• Demonstrates a solid understanding of the Agency's strategy, vision and commercial position and can confidently articulate this.
• Understands what skill sets and products are available within the wider group that could benefit client development and drive agency growth.
• An in-depth understanding and knowledge of the clients' business and market sector, responsible for identifying opportunities for growth.
• Holds strong and trusted relationships with key (senior) clients.
• Accomplished at working in partnership with planning, creatives, developers and operational data marketeers.
• Is prepared to invest time in understanding the client's data, systems and platforms that impact customer engagement activities.
• Can confidently analyse campaign and programme results and present recommendations for improvements, testing opportunities to enhance performance/learning of customer engagement.
• A passion for marketing and engaging customers.
• Leadership and a sense of ownership, controlled and measured in your approach.
• A track record of building and maintaining strong client relationships.
• Team player.
• A broad experience of working across multiple sectors and multiple clients, demonstrating success across these equally.
• A successful people manager with a proven track record of growing and developing their team.

Key Helia behaviours

• We take pride.
• We care more about our clients’ businesses, the work we make, and the people we make it with.
• We set the bar high in everything we do.
• We take personal responsibility for the quality of everything that goes out the door.
• We are proud of everything we make and value the support of others to get the work from good to great.
• Dedicating time to get to know our clients’ worlds, our industry, and more importantly, our own personal development.
• We share what we learn with our teams.
• We get stuck into new techniques and technologies that can improve our working day and the work we make.
• We take the time to get to know our clients as human beings, who they are, how they like to work and what matters to them.
• To ensure we understand the measures of success and how to make a difference to our client’s business.
• We never settle.
• We are driven.
• We drive projects forward and go the extra mile all with a smile on our faces.

We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

Location: Havas Village London - 37.5 Type: Full time