At a Glance
- Tasks: Manage client accounts and coordinate projects from planning to completion.
- Company: Join Havas Helia, a leader in customer experience transformation.
- Benefits: Enjoy a rewarding career with opportunities for personal and professional growth.
- Other info: Collaborative environment with a focus on creativity and innovation.
- Why this job: Make a real impact by helping brands strengthen consumer relationships.
- Qualifications: 4-6 years in digital marketing, CRM, or integrated marketing agency.
The predicted salary is between 51750 - 63250 £ per year.
Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. Provides Client service support.
We are looking for a highly capable, proactive and strategically minded Senior Account Manager to support one of our flagship accounts across CRM, paid media, event activation, sales enablement and reporting. While CRM remains a core part of the role — especially managing customer journeys built through Salesforce Account Engagement in partnership with our Tech and Data teams — you will also play a key role supporting clients across paid media delivery, event support, content and creative production, and performance measurement.
You will work closely with project management, creative, media, strategy, data and UX teams to ensure smooth and efficient delivery across all channels.
Key Responsibilities
- CRM Campaign & Journey Management - Lead the delivery of CRM programmes (email, SMS, app, lifecycle journeys). Manage campaigns through build phases with Tech, Data and CRM specialists, ensuring accuracy across data logic, personalisation and QA.
- Paid Media Campaign Support - Support clients and internal teams in the planning and execution of paid media campaigns, including social, display, and video. Coordinate briefing, creative asset production, trafficking requirements and approvals with media teams. Track campaign delivery milestones and ensure assets are supplied to specification. Support performance conversations and work with strategy/data teams to share insights and optimisation opportunities.
- Sales Enablement & Content Delivery - Support the development of sales enablement materials such as decks, one‐pagers, playbooks, product sheets and internal toolkits. Work closely with creative, design and content teams to ensure high‐quality, on‐brand outputs.
- Measurement, Insight & Reporting - Support the creation of performance reports across CRM, paid media, event activity and content. Work with Data & Analytics to review KPIs, identify trends and surface opportunities for improvement.
- Customer Understanding & Insight - Demonstrate a strong understanding of the client's customer base, CRM performance, lifecycle stages and loyalty motivators. Use data and performance learnings to help shape future briefs and creative direction.
- Cross‐Functional Collaboration - Partner closely with Project Management to ensure smooth operational delivery across all channels. Work with Creative, Media, Strategy, Data, CX and Tech teams to coordinate seamless end‐to‐end execution.
- Commercial & Financial Ownership - Manage scopes, estimates, POs, budgets and financial reconciliation for your workstreams. Forecast accurately and support Account Directors with commercial governance. Spot opportunities for account growth and greater efficiency.
Experience & Skills
- 4–6+ years' experience in a digital, CRM or integrated marketing agency.
- Strong grounding in CRM, customer journeys and marketing automation (Salesforce Account Engagement highly beneficial).
- Experience supporting paid media campaigns, including asset delivery and media‐team workflows.
- Exposure to event delivery, content creation, or sales enablement workstreams.
- Comfortable working with data and reporting, translating performance into insight.
- Highly collaborative, confident working alongside technical and creative teams.
- Curious, commercially aware and always looking to improve the quality of output.
- Willing to step in, collaborate and help drive projects forward — ensuring the work succeeds, not just your part of it.
- Not afraid to explore, try new approaches or inject creative thinking into everyday tasks — even when deadlines are tight.
- Help transform good ideas into real, tangible outcomes — moving beyond theory to delivery and results.
We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
Location: London
Type: Full time
Account Managers/Senior Account Manager in London employer: Havas Edge
At Havas CX helia, we foster a vibrant and inclusive work culture that thrives on collaboration and innovation. As a Senior Account Manager, you'll be empowered to develop your skills while working alongside some of the brightest minds in customer engagement, all within a dynamic London environment that encourages creativity and professional growth. With a commitment to meaningful employee experiences, we ensure that your contributions are valued and that you have the resources to turn big ideas into reality.
StudySmarter Expert Advice🤫
We think this is how you could land Account Managers/Senior Account Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Havas Edge and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Havas Edge are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Havas Edge on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Havas Edge. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Managers/Senior Account Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Havas Edge. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Havas Edge:Show us that you’ve done your homework! In your application, briefly mention what you admire about Havas Edge’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Havas Edge
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Havas Edge will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Havas Edge, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
