At a Glance
- Tasks: Lead creative projects and build strong client relationships in a dynamic agency environment.
- Company: Join Havas CX Helia, a top customer engagement agency in the UK.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team culture.
- Other info: Be part of a diverse team dedicated to continuous learning and growth.
- Why this job: Make a real impact by transforming brands and enhancing customer experiences.
- Qualifications: Strong leadership skills and a passion for marketing and customer engagement.
The predicted salary is between 56700 - 69300 £ per year.
Here at Havas CX Helia, we’re on a mission to become the best customer engagement agency in the UK. The power of collaboration is the secret to our success, whether that’s across our two teams in London and Cirencester or our far-reaching global network.
Your new colleagues will include the strongest CX minds from a global talent pool. Together we transform brands through our unique approach.
Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each interaction truly meaningful. Working for Havas CX Helia means you’re working for a company that loves to empower its people.
As a customer engagement agency, understanding the end customer is critical, meaning you will need a strong eye for creative as well as a fundamental appreciation for how data and insight can help. You will be responsible for ensuring you and your team deliver all projects on time, to budget whilst maintaining client satisfaction through ‘brilliant basics’ (briefs, proposals, timing plans, estimates, status meetings, daily stand-ups and resourcing).
The Account Director needs to be seen by the client and the agency as both authoritative and knowledgeable of the clients’ business, strategy and market sector. You will act as an escalation point on all workload priorities as needed, both internally and with your clients, and be responsible for owning and developing key (senior) client relationships.
Attributes/Competencies:
- Operate as a Strategic leader
- Demonstrates a solid understanding of the Agency's strategy, vision and commercial position
- Holds strong and trusted relationships with key (senior) clients
- Be an engaging and persuasive presenter
- Proactively keeps abreast of client sector and the wider marketing trade
- A passion for marketing and engaging customers
- Leadership and a sense of ownership
- A track record of building and maintaining strong client relationships
We take pride in our work and care about our clients’ businesses, the work we make, and the people we make it with. We are ambassadors for Helia and constantly curious, asking the right questions to ensure we start every job with the right knowledge.
We value continuous learning and make meaningful connections with our clients to understand the measures of success and how to make a difference to their business. We are driven, determined, restless, and ambitious, focused on our client, agency, team and individual goals.
Here at Havas Helia, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
Location: Havas Village London - 37.5 Type: Full time
Account Director in London employer: Havas Edge
At Havas CX helia, we foster a vibrant and inclusive work culture that thrives on collaboration and innovation. As a Senior Account Manager, you'll be empowered to develop your skills while working alongside some of the brightest minds in customer engagement, all within a dynamic London environment that encourages creativity and professional growth. With a commitment to meaningful employee experiences, we ensure that your contributions are valued and that you have the resources to turn big ideas into reality.
