Senior Account Manager

Here at Havas CX helia, we’re on a mission to become the best customer engagement agency in the UK. What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network. 18 countries, 1,200+ people, 25 Villages. When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.

Your new colleagues will include the strongest CX minds from a global talent pool. Together we transform brands through our unique approach.

Your future

Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful. Working for Havas CX helia means you’re working for a company that loves to empower its people, too. While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents. Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.

Role Overview

We are looking for a highly capable, proactive and strategically minded Senior Account Manager to support one of our flagship accounts across CRM, paid media, event activation, sales enablement and reporting. This is a diverse and fast-paced role suited to someone who enjoys variety, is confident managing complex multi-channel workstreams, and thrives in a collaborative, integrated team environment.

Key Responsibilities

• CRM Campaign & Journey Management: Lead the delivery of CRM programmes (email, SMS, app, lifecycle journeys). Manage campaigns through build phases with Tech, Data and CRM specialists, ensuring accuracy across data logic, personalisation and QA.
• Paid Media Campaign Support: Support clients and internal teams in the planning and execution of paid media campaigns, including social, display, and video. Coordinate briefing, creative asset production, trafficking requirements and approvals with media teams.
• Event & Activation Support: Manage client requests related to events, webinars, sponsorships and partner activations. Coordinate timelines, content requirements, logistics, attendance lists, and post-event communications.
• Sales Enablement & Content Delivery: Support the development of sales enablement materials such as decks, one-pagers, playbooks, product sheets and internal toolkits.
• Measurement, Insight & Reporting: Support the creation of performance reports across CRM, paid media, event activity and content.
• Client Relationship Management: Build trusted day-to-day relationships with client stakeholders. Present creative work, take in feedback and provide clear updates throughout each stage of delivery.
• Customer Understanding & Insight: Demonstrate a strong understanding of the client’s customer base, CRM performance, lifecycle stages and loyalty motivators.
• Cross-Functional Collaboration: Partner closely with Project Management to ensure smooth operational delivery across all channels.
• Commercial & Financial Ownership: Manage scopes, estimates, POs, budgets and financial reconciliation for your workstreams.

Experience & Skills

• 4–6+ years’ experience in a digital, CRM or integrated marketing agency.
• Strong grounding in CRM, customer journeys and marketing automation (Salesforce Account Engagement highly beneficial).
• Experience supporting paid media campaigns, including asset delivery and media-team workflows.
• Exposure to event delivery, content creation, or sales enablement workstreams.
• Strong organisational skills with the ability to manage multiple moving parts across multiple channels.
• Excellent client communication and presentation skills.
• Comfortable working with data and reporting, translating performance into insight.
• Highly collaborative, confident working alongside technical and creative teams.

Attributes & Behaviours

• A proactive problem-solver with a calm, solutions-focused mindset.
• Able to work autonomously and take ownership while thriving in a team-driven environment.
• Confident managing complexity and switching between multiple workstreams.
• Curious, commercially aware and always looking to improve the quality of output.
• Positive, energised and a natural relationship-builder.

The Six Helia Habits

• Get Involved: You take ownership of outcomes rather than sticking narrowly to your role.
• Have a Voice: You speak up, contribute ideas and challenge constructively.
• Find a Way: You don’t get stuck on limitations.
• Be Playful: You bring curiosity, experimentation and positivity to the work.
• It Only Counts If You Make It: You turn thinking into action.
• Make It Better Than It Was: You’re always looking to elevate the work.

Equal Opportunity Statement

Here at Havas helia across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.