Director, Customer Account Manager in London

We're a creative CX agency and our workstreams run from digital, OOH, CRM, to high standard creative campaigns for luxury globally renowned clients. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network. When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.

Your new colleagues will include the strongest CX minds from a global talent pool. Together we transform brands through our unique approach. Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful.

But it’s not just brands we empower. While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents. Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.

We’re looking for a proactive, curious and driven Account Director (FTC) to work on one of our flagship accounts. You’ll be comfortable managing complex, multi-channel campaigns, building strong client relationships and working closely with internal teams to deliver high-quality, impactful work.

• Managing a diverse range of fast-paced projects across brand and product advertising.
• You’ll bring a strong creative eye alongside a solid appreciation for how strategic insight and data inform decision-making and optimise performance.
• A naturally strong leader, you inspire colleagues and clients when talking about creative, audiences and data.
• Responsible for ensuring that you and your team deliver all projects on time and to budget, maintaining client satisfaction through ‘brilliant basics’ (briefs, proposals, timing plans, estimates, status meetings, daily stand-ups and resourcing).
• Highly adept at developing robust creative briefs alongside our strategic planners to bring solutions to life.
• Owns and develops key client relationships (senior and junior), building trust and long-term partnerships.
• Contributes to and delivers against the Client Development Plan, with responsibility for profitability, growth and overall account direction.
• Proactively identifies opportunities for organic growth and incremental work.
• Highly numerate, with responsibility for forecasting, budget control and overall P&L management.
• Operates as a mature and strategic leader, with extensive agency experience and demonstrable progression in account management roles (10+ years), including significant exposure to integrated, multi-channel marketing campaigns.
• A strong interest in luxury and automotive branding is highly desirable; demonstrates an in-depth understanding of clients’ businesses and market sectors, with the ability to identify growth opportunities and add measurable value.
• Demonstrates a clear understanding of the agency’s strategy, vision and commercial position, and confidently articulates this.
• Understands the wider group’s capabilities and how to leverage them to support client and agency growth.
• Accomplished at working in close partnership with planning, creative and production teams to deliver best-in-class work – always looking to see how processes can be improved.
• Confident in analysing campaign and programme results, translating data into clear insights, actionable recommendations and meaningful testing opportunities.
• A successful people manager with a proven track record of developing and growing high-performing teams.
• You willingly step in, collaborate and help drive projects forward — ensuring the work succeeds, not just your part of it.
• You’re not afraid to explore, try new approaches or inject creative thinking into everyday tasks — even when deadlines are tight.
• You help transform good ideas into real, tangible outcomes — moving beyond theory to delivery and results.
• Push for quality, craft and continual improvement.

We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.