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- Tasks: Deliver exceptional customer service and assist with administrative functions.
- Company: Local government authority in Havant focused on community impact.
- Benefits: Competitive pay, generous leave, and development support.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Excellent communication and IT skills required.
The predicted salary is between 24000 - 28000 £ per year.
A local government authority in Havant seeks a Customer Service Advisor to deliver exceptional services to the public. You will address customer queries, manage complaints, and assist with various administrative functions. This diverse role requires excellent communication and IT skills, providing a chance to make a significant difference in the community.
The position offers competitive pay, generous leave, and development support, all within a supportive working environment.
Public Service Customer Advisor — Onsite & Impactful in Havant employer: Havant Borough Council
Contact Detail:
Havant Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Service Customer Advisor — Onsite & Impactful in Havant
✨Tip Number 1
Get to know the local government authority and its values. Research their recent projects and community initiatives so you can show how your skills align with their mission during interviews.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when addressing customer queries in real life.
✨Tip Number 3
Network with current or former employees of the local government authority. They can provide insider tips on the interview process and what it’s really like to work there, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Public Service Customer Advisor — Onsite & Impactful in Havant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can deliver exceptional services to the public, so don’t hold back!
Showcase Your Communication Skills: Since this role is all about addressing customer queries and managing complaints, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Your IT Proficiency: As part of the job involves various administrative functions, make sure to mention any relevant IT skills or experience you have. We’re looking for someone who can navigate technology with ease, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Havant Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer queries and complaints that local government authorities deal with. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference in the community.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare to discuss examples from your past experiences where you've effectively resolved customer issues. Practise articulating your thoughts clearly and confidently, as this will be crucial in showcasing your ability to handle diverse customer interactions.
✨Emphasise Your IT Proficiency
As the job involves various administrative functions, be ready to talk about your IT skills. Mention any relevant software or systems you've used in previous roles. If you have experience with customer relationship management (CRM) tools, highlight that too, as it shows you're equipped to handle the technical aspects of the job.
✨Demonstrate Your Commitment to Community Impact
This position is all about making a significant difference in the community. Prepare to share your thoughts on how exceptional customer service can positively impact public perception and trust in local government. Showing that you care about the community will resonate well with the interviewers.