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For Companies At a Glance
- Tasks: Support students and staff in a tech-driven Learning Hub environment.
- Company: Join HSDC, a dynamic college focused on enhancing learning experiences.
- Benefits: Enjoy training opportunities, generous leave, pension plans, and exclusive discounts.
- Why this job: Shape a modern resource hub while developing your skills in a supportive team.
- Qualifications: GCSE Maths and English, IT qualification or willingness to learn, and customer service experience.
- Other info: Inclusive recruitment process; reach out for support with applications.
The predicted salary is between 21180 - 24300 £ per year.
Job Description
Learning Hub Advisor
Job Title: Learning Hub Advisor
Department: Learning Hub
Campus: Alton
Salary: Grade 3 Spine Point 11 – £24,299.61 (actual salary: £21,180.38)
Contract Type: 37 Hours / 38 weeks
About the Role
We are looking for an enthusiastic and tech-savvy Learning Hub Advisor to join our team at HSDC. This is a key support role focused on creating a dynamic, welcoming, and digitally driven environment that helps students and staff make the most of our learning resources. You’ll assist with day-to-day operations, provide guidance on digital tools and study support, and ensure that IT-related queries are resolved efficiently. With a strong customer service mindset and a passion for learning, you’ll help shape a modern resource hub that reflects the evolving needs of our college community.
Responsibilities
You will be responsible for:
- Ensure the Learning Hub meets the needs of students and staff with an enhanced focus on digital learning
- Ensure the IT enquiries raised by staff and students are addressed in a timely and effective manner
- Maintain and develop the use of booking systems to maximise the use of the Learning Hub resources and computers
- Support and supervise students and staff in the Learning Hub to ensure an environment conducive to learning. Challenging inappropriate behaviour as necessary and using reporting systems to support any concerns or issues arising.
- Develop resources by liaising with teaching staff and the digital creation suite to ensure that students are supported to use a range of strategies to enhance their learning.
- Deliver Learning Hub inductions including a focus on software to support learning to groups of students
Requirements
You will need:
- Good general education to include Maths and English to GCSE Grade C or equivalent
- IT qualification or the willingness to undertake
- Experience of working in a customer facing role
- Excellent customer care skills
- Excellent communication skills
- Ability to work in a team
Benefits
In return, you will receive:
- Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
- Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers’ Pension Scheme.
- Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance.
- Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers.
Visit our website to learn more!
Application
How to apply
We strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact recruitment and a member of our team will respond as soon as possible.
For more information on the position itself, please connect with Dave Galloway at for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV’s.
If you would like to take a look at the job description for this vacancy, please see this under Supporting Documents on the right-hand side of the page.
Learning Hub Advisor employer: Havant and South Downs College (HSDC)
Contact Detail:
Havant and South Downs College (HSDC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Hub Advisor
✨Tip Number 1
Familiarise yourself with the latest digital tools and resources that are commonly used in educational settings. Being tech-savvy is crucial for a Learning Hub Advisor, so showcasing your knowledge of these tools during any discussions can set you apart.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully assisted others in previous roles. This could involve resolving queries or providing support, which is essential for creating a welcoming environment in the Learning Hub.
✨Tip Number 3
Engage with current trends in digital learning and be ready to discuss how you can contribute to enhancing the Learning Hub's resources. Showing your passion for learning and innovation will resonate well with the hiring team.
✨Tip Number 4
Network with professionals in the education sector, especially those involved in learning support or digital resources. Building connections can provide insights into the role and may even lead to valuable recommendations when applying.
We think you need these skills to ace Learning Hub Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Learning Hub Advisor position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Strong Application Form: Since CVs are not accepted, focus on completing the application form in detail. Use clear and concise language to demonstrate your qualifications, experience, and enthusiasm for the role.
Highlight Customer Service Skills: Emphasise your customer care skills and any relevant experience in a customer-facing role. Provide specific examples of how you have successfully assisted others, particularly in a learning or tech environment.
Showcase Your IT Proficiency: Mention any IT qualifications or relevant experience you have. If you are willing to undertake further training, express this in your application to show your commitment to personal development and adaptability.
How to prepare for a job interview at Havant and South Downs College (HSDC)
✨Show Your Enthusiasm for Learning
As a Learning Hub Advisor, your passion for learning is crucial. Be sure to express your enthusiasm for educational resources and how you can contribute to creating a dynamic environment for students and staff.
✨Demonstrate Customer Service Skills
Highlight your experience in customer-facing roles. Prepare examples of how you've effectively resolved queries or provided support, showcasing your excellent communication and customer care skills.
✨Familiarise Yourself with Digital Tools
Since the role focuses on digital learning, make sure you're well-versed in common educational technologies and tools. Be ready to discuss how you can assist others in using these resources effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations, such as inappropriate behaviour in the Learning Hub. Think of examples where you've successfully managed similar scenarios and how you would apply those skills in this role.