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For Companies At a Glance
- Tasks: Support students and staff in a dynamic, tech-driven Learning Hub environment.
- Company: Join HSDC, a college dedicated to enhancing learning experiences for its community.
- Benefits: Enjoy training opportunities, generous leave, pension plans, and exclusive discounts.
- Why this job: Shape a modern resource hub while developing your skills in a supportive team.
- Qualifications: Good education in Maths and English, IT skills, and customer service experience required.
- Other info: Flexible working hours with a focus on digital learning and student support.
The predicted salary is between 21180 - 24299 £ per year.
Job Description
College Library Support
Job Title: College Library Support
Department: Learning Hub
Campus: Alton
Salary: Grade 3 Spine Point 11 – £24,299.61 (actual salary: £21,180.38)
Contract Type: 37 Hours / 38 weeks
About the Role
We are looking for an enthusiastic and tech-savvy Learning Hub Advisor to join our team at HSDC. This is a key support role focused on creating a dynamic, welcoming, and digitally driven environment that helps students and staff make the most of our learning resources. You’ll assist with day-to-day operations, provide guidance on digital tools and study support, and ensure that IT-related queries are resolved efficiently. With a strong customer service mindset and a passion for learning, you’ll help shape a modern resource hub that reflects the evolving needs of our college community.
Responsibilities
You will be responsible for:
- Ensure the Learning Hub meets the needs of students and staff with an enhanced focus on digital learning
- Ensure the IT enquiries raised by staff and students are addressed in a timely and effective manner
- Maintain and develop the use of booking systems to maximise the use of the Learning Hub resources and computers
- Support and supervise students and staff in the Learning Hub to ensure an environment conducive to learning. Challenging inappropriate behaviour as necessary and using reporting systems to support any concerns or issues arising.
- Develop resources by liaising with teaching staff and the digital creation suite to ensure that students are supported to use a range of strategies to enhance their learning.
- Deliver Learning Hub inductions including a focus on software to support learning to groups of students
Requirements
You will need:
- Good general education to include Maths and English to GCSE Grade C or equivalent
- IT qualification or the willingness to undertake
- Experience of working in a customer facing role
- Excellent customer care skills
- Excellent communication skills
- Ability to work in a team
Benefits
In return, you will receive:
- Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
- Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers’ Pension Scheme.
- Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance.
- Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers.
Visit our website to learn more!
Application
How to apply
We strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact recruitment and a member of our team will respond as soon as possible.
For more information on the position itself, please connect with Dave Galloway at for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV’s.
If you would like to take a look at the job description for this vacancy, please see this under Supporting Documents on the right-hand side of the page.
College Library Support employer: Havant and South Downs College (HSDC)
Contact Detail:
Havant and South Downs College (HSDC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Library Support
✨Tip Number 1
Familiarise yourself with the latest digital tools and resources that are commonly used in educational settings. Being tech-savvy is crucial for this role, so consider exploring platforms like Google Classroom or Microsoft Teams to demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled queries or resolved issues in previous roles. This will help you illustrate your ability to create a welcoming environment for students and staff.
✨Tip Number 3
Research the specific needs of the college community at HSDC. Understanding their unique challenges and how you can contribute to enhancing their learning experience will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your teamwork experiences, as collaboration is key in this role. Think of instances where you've worked effectively with others to achieve a common goal, especially in a customer-facing environment.
We think you need these skills to ace College Library Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as customer service, IT proficiency, and communication skills that are essential for the College Library Support position.
Tailor Your Application: When filling out the application form, ensure that your responses reflect the specific skills and experiences mentioned in the job description. Use examples from your past experiences that demonstrate your ability to meet the needs of students and staff in a learning environment.
Show Enthusiasm: Express your passion for learning and supporting others in your application. Mention any relevant experiences that showcase your enthusiasm for creating a welcoming and digitally driven environment, as this is a key aspect of the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important qualities for the role.
How to prepare for a job interview at Havant and South Downs College (HSDC)
✨Show Your Enthusiasm for Learning
As a College Library Support role, it's crucial to demonstrate your passion for learning and helping others. Share examples of how you've supported students or peers in their educational journeys, and express your excitement about contributing to a dynamic learning environment.
✨Highlight Your Customer Service Skills
This position requires excellent customer care skills. Be prepared to discuss your experience in customer-facing roles, focusing on how you resolved issues and provided support. Use specific examples to illustrate your ability to create a welcoming atmosphere for students and staff.
✨Familiarise Yourself with Digital Tools
Since the role involves assisting with digital tools and IT-related queries, make sure you're up-to-date with common software and technologies used in educational settings. Mention any relevant IT qualifications or experiences that showcase your tech-savviness during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations in the Learning Hub. Think of scenarios where you had to manage difficult behaviour or resolve IT issues, and be ready to explain your thought process and actions taken.