Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.
We are looking for an experienced and visionary
Head of Customer Success
to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.
What You'll Do:
Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
Personally manage and expand our most strategic enterprise accounts
Build automated health-score tracking systems that surface risks before they become problems
Team & Culture
Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates)
Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
Integrate CRM workflows with product and support systems for seamless customer experiences
Revenue Impact
Turn client feedback into real intelligence for Product and Sales.
Drive measurable expansion revenue through strategic
We are looking for an experienced and visionary
Head of Customer Success
to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.
What You'll Do:
Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
Personally manage and expand our most strategic enterprise accounts
Build automated health-score tracking systems that surface risks before they become problems
Team & Culture
Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates)
Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
Integrate CRM workflows with product and support systems for seamless customer experiences
Revenue Impact
Turn client feedback into real intelligence for Product and Sales.
Drive measurable expansion revenue through strategic
Head of Customer Success in London employer: Haut.AI
Haut.AI is an exceptional employer that offers a dynamic and innovative work environment at the cutting edge of BeautyTech. With a fully remote setup and flexibility across EU and UK time zones, employees enjoy a collaborative culture that fosters personal growth and direct impact on product development. The company prioritises employee well-being with competitive salaries, transparent bonus structures, and ample opportunities to shape the future of skincare solutions through AI.
