At a Glance
- Tasks: Lead and optimise Customer Success operations while managing key client relationships.
- Company: Join Haut.AI, a pioneering BeautyTech startup merging AI with skincare solutions.
- Benefits: Competitive salary, transparent bonuses, remote work, and paid time off.
- Other info: Opportunity to grow at the intersection of AI, science, and beauty.
- Why this job: Make a direct impact on product growth in an innovative and supportive environment.
- Qualifications: 6+ years in Customer Success, with proven leadership and enterprise client experience.
The predicted salary is between 60000 - 72000 £ per year.
Haut.
AI is a pioneering Beauty Tech startup at the forefront of personalized skincare solutions.
We combine scientific research with artificial intelligence to deliver innovative solutions that actually work.
Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.
We are looking for an experienced and visionary
Head of Customer Success to lead, scale, and optimize our Customer Success function.
You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.
What You'll Do
- Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
- Personally manage and expand our most strategic enterprise accounts
- Build automated health-score tracking systems that surface risks before they become problems
- Team & Culture
- Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates)
- Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
- Integrate CRM workflows with product and support systems for seamless customer experiences
- Revenue Impact
- Turn client feedback into real intelligence for Product and Sales.
- Drive measurable expansion revenue through strategic account management.
- Prove that great Customer Success makes money — and own that number.
- What Will Help You Thrive in This Role
- 6+ years in Customer Success or Account Management at a Saa S / tech company, with 2+ years leading a team.
- A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
- You've built top-notch CS processes, playbooks, and best practices before, not just run them.
- Experience automating customer health monitoring and risk detection.
- A hands-on leadership style, you set strategy and roll up your sleeves.
- Exceptional English and genuine executive presence.
Why Haut. AI?
- Competitive base salary + a clear, transparent bonus structure
- Fully remote, with flexibility across EU and UK time zones
- Paid time off and a company-issued laptop
- A collaborative, genuinely supportive team that ships
- Direct impact on product and company growth
- Room to grow at the intersection of AI, science and beauty
- Sound like your kind of challenge? Let's talk
- #J-18808-Ljbffr
Head of Customer Success employer: Haut.AI
Haut.AI is an exceptional employer that offers a dynamic and innovative work environment at the cutting edge of BeautyTech. With a fully remote setup and flexibility across EU and UK time zones, employees enjoy a collaborative culture that fosters personal growth and direct impact on product development. The company prioritises employee well-being with competitive salaries, transparent bonus structures, and ample opportunities to shape the future of skincare solutions through AI.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haut.AI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haut.AI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haut.AI:Your cover letter is your chance to shine! Tell us why you want to work at Haut.AI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haut.AI!
How to prepare for a job interview at Haut.AI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
