Commercial Operations Manager, Publications in London

About Hauser & Wirth

Hauser & Wirth is one of the world’s leading commercial galleries for Modern and Contemporary art with locations across the UK, USA, Europe and Asia. Publishing has been a cornerstone of Hauser & Wirth’s activity since the gallery’s founding in 1992. From publishing artists’ writings and exceptional exhibition-related books to commissioning new scholarship and pursuing the highest levels of craft in design and bookmaking, Hauser & Wirth Publishers creates vital, lasting records of artists’ work and ideas, forging critical gateways to the cultural discourse they inspire.

Role Summary

Based in London, Hauser & Wirth Publishers are looking for an experienced Commercial Operations Manager to lead the strategic coordination of our bulk warehouse operations across our European and US facilities, oversee the day-to-day management of our 7 Shopify storefronts, and manage the end-to-end logistics of our printer delivery operations. With responsibility for coordinating stock movements and purchase orders across the gallery including our ecommerce warehouses, you will have a commercial outlook and experience managing multiple projects at the same time. The position will suit someone able to work as part of a small team willing to use their initiative, with exceptional communication and organisation skills, an ability to work well under pressure, and experience handling multiple projects at once.

Key responsibilities include:

• Inventory & Logistics Management: Oversee global book inventory of up to 10k SKUs, stock movements, and replenishment across all 17 Hauser & Wirth gallery locations plus our distribution partners, ensuring efficient distribution, accurate reporting, and strong relationships with shippers and storage sites.
• E‑commerce & Retail Operations: Manage the Hauser & Wirth e‑commerce platform, including product launches, promotions, and marketing automations, while collaborating with fulfilment centres and bookselling teams to maintain excellent customer experience and commercial best practice.
• Publication & Production Coordination: Coordinate delivery and distribution of publications—including Ursula magazine—while supporting book production cost management and communicating stock levels, forecasts, and shipment updates to key stakeholders.

Responsibilities include but not limited to:

• Liaise with colleagues across the gallery to build complex printer delivery instructions for each upcoming HW publication, considering potential cost savings and following deliveries through to arrival.
• Coordinate delivery of Hauser & Wirth’s quarterly magazine, Ursula, including subscriber delivery and client mail outs.
• Oversee book inventory and stock movements across all HW locations, plus our external warehouses and trade distributors, regularly analyzing our stockholdings to initiate stock replenishments as needed.
• Own and build on existing HW relationships with shippers and our storage sites, creating cost and time efficiencies.
• Manage and maintain Hauser & Wirth’s ecommerce site (2k+ orders annually) initiating new promotions, marketing automations, and creating new product pages – working closely with Associate Director, Sales & Distribution and our Marketing teams.
• Actively collaborate with our 2 ecommerce fulfilment sites to ensure excellent customer service and efficient turnaround of orders.
• Collaborate with local bookselling teams across both our dedicated bookshops and gallery locations on stock availability + commercial best practice, offering training in Shopify and coordinating POs & transfers in our inventory system for accurate reporting.
• Work closely with editorial and freelance production teams across book production and shipping costs.
• Communicate with key stakeholders on stock inventory levels, forecasting, shipment tracking and stock availability, producing monthly and ad hoc stock reports.

This role does not hold any line management responsibilities.

Skills/Competencies Required

• Experience: Minimum of 4 years' experience in managing multiple projects internationally, ideally within a retail or operations setting. Ability to analyse inventory data, forecast demand, and identify revenue growth opportunities. Background in supply chain and logistics. Previous experience in publishing or creative sectors appreciated, but not mandatory.
• Technical Skills: Proficiency in Excel and Power BI. Experience with Shopify or other e-commerce platforms.
• Soft Skills: Highly organised with the ability to manage multiple priorities simultaneously. Proactive problem-solver comfortable working in a fast-paced, evolving environment. Analytical and data-driven decision maker.

Additional Requirements

Willingness to travel to Hauser & Wirth locations when required.