At a Glance
- Tasks: Ensure a safe and welcoming environment for guests while managing access and security.
- Company: Join Scotsman Group, a top hospitality operator in Scotland with diverse venues.
- Benefits: Keep 100% of tips, enjoy discounts, and access financial wellbeing support.
- Other info: Flexible shifts with progression opportunities and staff meals on duty.
- Why this job: Be the first point of contact and create memorable experiences for customers.
- Qualifications: SIA Door Supervisor Badge and great communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
About Scotsman Group: Scotsman Group is one of Scotland's leading hospitality and leisure operators, offering a diverse range of venues including bars, restaurants, nightclubs, and hotels. We pride ourselves on delivering exceptional service and creating memorable experiences for our customers.
The Role: We are currently seeking professional, reliable, and customer-focused Door Supervisors to join our dynamic team of Security Staff in our venues. As a Door Supervisor, you will play a key role in maintaining a safe, welcoming, and enjoyable environment for all guests at our venues. You will be the first point of contact for customers, ensuring they are greeted with a friendly and approachable manner, while also managing access and handling any security-related issues.
Role Responsibilities: As part of the security team, your role will include:
- Monitoring and managing crowds and queues
- Dealing with conflict; restraining and escorting customers off of the premises if required
- Ensuring the safety of customers and staff at all times
The Person: The ideal candidate will have:
- A valid SIA Door Supervisor Badge is mandatory for this role
- 2 years experience within a similar role would be preferred.
- Great communication and customer service skills with the ability to diffuse high tension situations.
- Availability to work shifts, including late nights and weekends at key times during the year.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Progression opportunities through our Scotsman Steps programme.
- Head Office Development Days.
- Refer a Friend Scheme.
How to Apply: If you are a dedicated and confident individual looking to join a leading hospitality group, apply now and one of our friendly team will be in touch.
Door Supervisor in Glasgow employer: Haus
Scotsman Group is an exceptional employer, renowned for its vibrant work culture and commitment to employee development within the hospitality sector. With a focus on delivering outstanding service, we offer our Door Supervisors competitive benefits such as 100% of tips earned, flexible pay options through Wagestream, and extensive discounts across our venues, all while fostering a supportive environment that encourages career progression through our Scotsman Steps programme.
StudySmarter Expert Advice🤫
We think this is how you could land Door Supervisor in Glasgow
✨Tip Number 1
Get to know the venue! Before your interview, visit the Scotsman Group locations if you can. Familiarising yourself with the atmosphere and clientele will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Show off your people skills! As a Door Supervisor, you'll be the first point of contact for customers. During interviews, share examples of how you've handled tricky situations or diffused tension in the past. It’ll show you’re the right fit for the role.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look professional and approachable. First impressions matter, especially in hospitality, so put your best foot forward to show you take the role seriously.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the Scotsman Group and the role of Door Supervisor.
We think you need these skills to ace Door Supervisor in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Experience:Make sure to highlight any relevant experience you have in security or customer service. We love seeing how your past roles have prepared you for being a Door Supervisor with us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Haus
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Door Supervisor. Familiarise yourself with crowd management techniques and conflict resolution strategies, as these will likely come up during your chat.
✨Showcase Your Customer Service Skills
Since this role is all about creating a welcoming environment, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you diffused tension or made someone feel at ease.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the role seriously and are ready to represent the Scotsman Group's commitment to exceptional service.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, like managing a rowdy crowd or dealing with a difficult customer. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and calm demeanour.
