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- Tasks: Welcome guests and ensure a smooth spa experience while providing excellent customer service.
- Company: Join Haulfryn, a family-focused company with 90 years of values and sustainability commitment.
- Benefits: Enjoy competitive pay, discounted holidays, meals, and generous holiday allowance.
- Why this job: Be the friendly face of luxury and relaxation at Finlake Spa.
- Qualifications: 2 years in customer service, great communication skills, and attention to detail.
- Other info: Flexible hours with opportunities for training and career growth.
The predicted salary is between 10 - 15 £ per hour.
Join Our Team At Finlake Holiday Park!
Salary: £12.60 per hour
Hours: Variable – Evenings and Weekend availability essential
Location: Finlake Holiday Park, TQ13 0EJ
Job Type: Permanent
Are you a warm and professional people‑person with great organisational skills and a love of providing excellent service? At Haulfryn we create exceptional holiday experiences and we’re looking for a Spa Receptionist to be the friendly face of Finlake Spa – where luxury, relaxation and personalised service come together in a truly stunning setting.
Why Join Us?
- Competitive Salary
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on‑site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service (pro‑rata for part‑time)
- Company Sick Pay
- Pension Scheme & Life Assurance
- Continuous Training & Development Opportunities
- Be part of a company with 90 years of family values and a commitment to sustainability
As a Spa Receptionist You Will
- Provide a warm welcome to all guests, ensuring a professional and positive first impression.
- Support the smooth running of the spa reception ensuring every visitor has an exceptional experience.
- Be the point of contact for individuals and large groups booking spa services, providing great customer experience at all times.
- Be familiar with all products and services of the spa ensuring customers are provided with correct and up to date information always.
- Ensure health and safety in the Spa by following processes and procedures.
Who We’re Looking For
- At least 2 years experience in a customer‑facing or customer service role
- Excellent communication and interpersonal skills
- Strong customer care instincts, with a calm and efficient approach to problem‑solving
- Great attention to detail and the ability to juggle multiple tasks
- Confidence using Microsoft Office and booking systems
- A flexible attitude to working weekends, evenings and bank holidays as part of a rota
- Initiative and professionalism, with a helpful attitude at all times
- NVQ Level 2 or equivalent qualification desirable
Why Choose Haulfryn?
- Exceptional Locations: Work in a place that inspires
- Family Values: Join a supportive, community‑focused team
- Nurturing Nature: Sustainability is at the heart of what we do
Apply today to begin your journey with Haulfryn at Finlake Spa.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Receptionist employer: Haulfryn
Contact Detail:
Haulfryn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Haulfryn and Finlake Spa. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in customer service and demonstrate your warm personality, which is key for a Spa Receptionist.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you arrive for your interview – it’s all about showcasing that friendly face!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through! We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love providing excellent service.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service. We’re looking for someone with at least 2 years in a customer-facing role, so be specific about what you’ve done and how it relates to being a Spa Receptionist.
Be Detail-Oriented: Attention to detail is key in this role. Double-check your application for any typos or errors, and ensure that all the information you provide is accurate and up to date. We appreciate a polished application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Haulfryn
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with all the services and products offered at Finlake Spa. This will not only show your enthusiasm for the role but also help you answer questions confidently and accurately.
✨Showcase Your People Skills
As a Spa Receptionist, being warm and professional is key. Prepare examples from your past experiences where you’ve provided excellent customer service or resolved issues effectively. This will demonstrate your interpersonal skills and calm approach.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the spa environment and the importance of maintaining a high standard of presentation.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about the team culture or opportunities for training and development, which aligns with Haulfryn's values.