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- Tasks: Provide security and customer support at a beautiful holiday park.
- Company: Join Haulfryn, a family-oriented company with 85 years of values.
- Benefits: Enjoy discounted holidays, meals, and generous holiday allowance.
- Why this job: Make a real difference in guest experiences while enhancing your skills.
- Qualifications: SIA license, strong IT skills, and excellent communication abilities required.
- Other info: Dynamic role with ongoing training and a supportive team environment.
The predicted salary is between 13 - 16 ÂŁ per hour.
Join to apply for the Security and Customer Support Specialist role at Haulfryn.
Location: The Warren, North Wales LL53 7LA
Salary: ÂŁ13.50 per hour
Hours: Full-time, 48 hours per week (rotational, including weekends and evenings)
Job Type: Permanent
Are you a people‑focused problem‑solver with a passion for security and guest satisfaction? At Haulfryn, we’re expanding our Security Team to offer an even higher level of service for our owners and guests at the picturesque Warren Holiday Park.
What You’ll Do
- Provide a Welcoming Presence: Greet owners and visitors, verify passes, and offer clear guidance on park facilities and policies.
- Protect and Reassure: Perform regular patrols, closely monitor the park and outer areas, and respond swiftly to any incidents or issues.
- Handle Basic Maintenance: Deliver and fit gas bottles, reset electrical trip switches, and report larger maintenance concerns to the relevant departments.
- Oversee Clubhouse Entry & Systems: Manage CCTV, ANPR, and guest access, ensuring park procedures are upheld while maintaining a friendly atmosphere.
- Respond to After-Hours Calls: Address late‑night gas orders or urgent matters, offering 24/7 peace of mind for our guests.
- Collaborate with the Head of Security: Share updates, communicate clearly across teams, and ensure seamless coordination between security and customer support operations.
Why Join Us?
We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:
- Discounted holidays at our picturesque UK holiday parks
- Discounted meals at on‑site restaurants
- 30 days holiday (including bank holidays), increasing to 35 days with service
- Company sick pay
- Pension scheme & life assurance
- Ongoing training and development to enhance both your security and customer service expertise
- Be part of a company with 85 years of family values and a commitment to sustainability
Who We’re Looking For
We’re seeking approachable, proactive individuals who love taking initiative and going above and beyond for guests. You’ll have:
- A valid SIA license (Security Industry Authority)
- A full UK driving licence (preferably held for 3+ years)
- Strong IT skills for operating CCTV, ANPR, and digital tools
- Previous security experience, preferably in a customer‑facing environment (e.g., hospitality, hotels, or holiday parks)
- Excellent communication and interpersonal abilities—comfortable engaging with guests as well as handling protocols
- A flexible, team‑oriented mindset, capable of adapting to changing situations
Preferred Skills
- Familiarity with health & safety regulations
- Basic understanding of IT/Data security best practices
- First‑aid qualification or interest in further safety training
Why Choose Haulfryn?
- Exceptional locations: You’ll work in a place that inspires.
- Family values: We care about our team and foster a supportive environment.
- Nurturing nature: Sustainability is at the heart of what we do.
If you’re ready to expand your security expertise and provide exceptional service in a dynamic environment, we’d love to hear from you. Apply today and start your journey with Haulfryn.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Security and Customer Support Specialist employer: Haulfryn
Contact Detail:
Haulfryn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security and Customer Support Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security or customer support sectors. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Haulfryn and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their team.
✨Tip Number 3
Practice common interview questions related to security and customer service. Think about scenarios where you’ve gone above and beyond for guests or handled tricky situations—these stories will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Haulfryn family.
We think you need these skills to ace Security and Customer Support Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for security and customer support. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight any relevant experience you have in security or customer-facing roles. We’re looking for people who can connect with guests, so share specific examples of how you've gone above and beyond in previous jobs.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if it helps, and make sure to address all the key skills mentioned in the job description. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haulfryn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Security and Customer Support Specialist. Familiarise yourself with the job description, especially the key tasks like managing CCTV and responding to after-hours calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about guest satisfaction, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your proactive approach and communication skills.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to security and customer support. For instance, how would you handle a difficult guest or a security incident? Practising your responses to these scenarios can help you feel more confident and articulate during the interview.
✨Demonstrate Your Flexibility
This position requires a flexible mindset due to the rotational hours, including weekends and evenings. Be ready to discuss your availability and any previous experiences where you adapted to changing situations. Showing that you're a team player who can handle various challenges will make you stand out.
