Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Spa Reception team and ensure exceptional guest experiences.
- Company: Join Haulfryn, a family-focused company with 90 years of values.
- Benefits: Enjoy competitive salary, discounted holidays, meals, and generous holiday allowance.
- Other info: Be part of a sustainable company that values community and development.
- Why this job: Step into a leadership role in a luxury spa environment.
- Qualifications: Experience in spa or hospitality, with strong leadership and customer service skills.
The predicted salary is between 28225 - 28225 £ per year.
Join Our Team at Finlake Holiday Resort
Location: Finlake Holiday Resort, TQ13 0EJ
Hours: Full-time, 40 hours per week
Salary: £28,225.60 per annum
Availability: Evening and weekend availability required
Job Type: Permanent
Are you a passionate and experienced spa professional with a natural flair for leadership and delivering exceptional guest experiences? At Haulfryn, we’re looking for a Spa Reception Team Leader to join our team at Finlake Holiday Resort. This is a fantastic opportunity to step into a leadership role where you’ll support the Spa Manager in delivering a seamless, high-quality guest journey while guiding and developing a small reception team.
Why Join Us?
- Competitive Salary
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on-site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Company Sick Pay
- Pension Scheme & Life Assurance
- Continuous Training & Development Opportunities
- Be part of a company with 90 years of family values and a commitment to sustainability
What You’ll Do
- Lead and support the Spa Reception team, ensuring smooth day-to-day operations
- Deliver a warm, welcoming and professional experience for all guests and members
- Answer telephone calls and respond to emails in a professional and timely manner, supporting all guest enquiries
- Be confident in promoting spa treatments and products, ensuring guests receive accurate and up-to-date information
- Manage the spa booking diary, optimising therapist utilisation and guest satisfaction
- Support team development through coaching, guidance and day-to-day leadership
- Handle guest queries, feedback and complaints in a calm and professional manner
- Assist with stock control, ordering and retail product management
- Ensure the spa environment is maintained to high standards of cleanliness and presentation
- Follow and promote all Health & Safety, hygiene and operational procedures
Who We’re Looking For
- Previous experience in a spa, wellness or hospitality environment
- Leadership or supervisory experience, with a passion for developing others
- Excellent customer service and communication skills
- Strong organisational skills and the ability to multi-task in a busy environment
- A good understanding of spa treatments, products (e.g. Elemis) and guest experience standards
- A proactive, professional and positive approach
Desirable
- Experience with spa booking systems
- Strong retail or treatment upgrade experience
Why Choose Haulfryn?
- Exceptional Locations: Work in a place that inspires
- Family Values: Join a supportive, community-focused team
- Nurturing Nature: Sustainability is at the heart of what we do
Take the next step in your spa career. If you’re ready to lead a team and deliver exceptional guest experiences in a luxury spa environment, we’d love to hear from you. Apply today to join Haulfryn at Finlake Holiday Resort.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head of Reception - Team Leader Spa employer: Haulfryn
Contact Detail:
Haulfryn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reception - Team Leader Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and hospitality industry. Let them know you're on the lookout for a leadership role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experiences shine through. Share stories about how you've led teams or handled tricky situations – it’ll make you memorable!
✨Tip Number 3
Do your homework! Research Finlake Holiday Resort and Haulfryn’s values. Understanding their commitment to sustainability and family values will help you align your answers with what they’re looking for in a Spa Reception Team Leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Reception - Team Leader Spa
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional guest experiences.
Tailor Your CV: Make sure your CV highlights relevant experience in spa or hospitality environments. We love seeing leadership skills and customer service excellence, so don’t be shy about showcasing those!
Be Professional Yet Personal: While we appreciate professionalism, we also value personality! Use a friendly tone in your cover letter to connect with us. Share a bit about yourself and why you’d be a great fit for our team at Finlake.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Haulfryn
✨Know Your Spa Stuff
Make sure you brush up on your knowledge of spa treatments and products, especially popular ones like Elemis. Being able to discuss these confidently will show that you're not just a leader but also someone who understands the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached or developed team members, as this will highlight your ability to support and guide others in a busy environment.
✨Practice Customer Service Scenarios
Anticipate questions about handling guest queries and complaints. Practise your responses to ensure you can demonstrate a calm and professional approach, which is crucial for this role.
✨Be Ready to Discuss Operations
Familiarise yourself with the day-to-day operations of a spa, including managing bookings and stock control. Showing that you understand these aspects will reassure them that you can maintain high standards and optimise guest satisfaction.