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- Tasks: Lead a team to deliver top-notch customer service and create memorable experiences.
- Company: Join a family-focused company with 90 years of commitment to sustainability.
- Benefits: Enjoy competitive salary, discounted holidays, meals, and generous holiday allowance.
- Other info: Be part of a supportive team that values community and nature.
- Why this job: Make a real impact in guest relations while working in stunning locations.
- Qualifications: Experience in customer relations and strong leadership skills are essential.
The predicted salary is between 28225 - 28225 £ per year.
Salary: £28,225.60 per annum
Hours: Full-time, 40 hours per week
Job Type: Permanent
Location: Brokerswood Holiday Park, BA13 4EH
Why Join Us
- Competitive Salary
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on-site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service (pro rata for part-time roles)
- Company Sick Pay
- Pension Scheme & Life Assurance
- Continuous Training & Development Opportunities
- Be part of a company with 90 years of family values and a commitment to sustainability
What You’ll Do
- Lead and develop the Customer Relations team to deliver excellent service and performance standards.
- Oversee all guest and owner services, including reception and the park shop.
- Manage communication with owners and guests, ensuring updates are shared in a clear and engaging way.
- Coordinate the annual events calendar, creating memorable moments that enhance the owner and guest experience.
- Respond promptly to queries and complaints, ensuring feedback drives continuous improvement.
- Collaborate with housekeeping and maintenance teams to ensure accommodation readiness and consistent presentation standards.
- Oversee reservations and partnerships to ensure smooth processes and a seamless guest journey.
- Maintain key systems and records, including ANPR, ParcVu, and owner databases.
- Conduct regular stock checks across key areas, including the shop, accommodation inventory and linen supplies.
- Support the coordination, packing and distribution of linen, including carrying out spot checks on lodges to ensure standards are met.
- Ensure compliance with all Health & Safety and licensing requirements.
- Participate in the park’s on-call duty rota as required.
- Deputise for the General Manager or Operations Manager when required and support the wider leadership team.
Who We’re Looking For
- Proven experience in Customer Relations or Guest Services within a holiday park or hospitality environment.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent problem‑solving and decision‑making abilities.
- Working knowledge of Microsoft Office, reservation systems and stock control processes.
- Customer‑focused mindset, with the drive to deliver outstanding service.
- Highly organised and reliable, able to multi‑task and remain calm under pressure.
- Professional, confident, and able to handle sensitive situations with discretion.
- Full UK driving licence preferred.
Why Choose Haulfryn
- Exceptional Locations: Work in a place that inspires.
- Family Values: Join a supportive, community‑focused team.
- Nurturing Nature: Sustainability is at the heart of what we do.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Customer Relations Co-ordinator employer: Haulfryn
Contact Detail:
Haulfryn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the holiday park or hospitality industry. A personal recommendation can go a long way in landing that Customer Relations Co-ordinator role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes Brokerswood Holiday Park special and be ready to share how your experience aligns with their commitment to customer service and sustainability.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past roles where you turned a negative situation into a positive outcome. This will demonstrate your ability to handle sensitive situations with discretion.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can keep you fresh in their minds and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Relations Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Co-ordinator role. Highlight your experience in customer service and any leadership roles you've had, as we want to see how you can inspire a team!
Showcase Your Skills: Don’t forget to mention your problem-solving abilities and your knack for communication. We’re looking for someone who can handle queries and complaints with ease, so give us examples of how you've done this in the past.
Be Professional Yet Personable: While we love professionalism, we also appreciate a friendly touch. Let your personality shine through in your application – we want to know the real you and how you connect with guests and team members alike.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Haulfryn
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent developments. Understanding their commitment to sustainability and family values will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer relations expertise. Think about times when you resolved complaints or improved guest experiences, as these stories will demonstrate your problem-solving abilities.
✨Demonstrate Leadership Qualities
Since the role involves leading a team, be ready to discuss your leadership style. Share instances where you motivated a team or handled a challenging situation, showcasing your ability to inspire and manage effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events at the park, or how they measure success in customer relations. This shows your genuine interest in the role and the company.