At a Glance
- Tasks: Create memorable experiences for guests and support a friendly team at Brokerswood Holiday Park.
- Company: Join Haulfryn, a leading holiday park operator with 90 years of family values.
- Benefits: Enjoy competitive salary, discounted holidays, meals, and generous holiday allowance.
- Other info: Flexible part-time hours with opportunities for training and career growth.
- Why this job: Make a real difference in guest experiences while working in a beautiful location.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude.
The predicted salary is between 21798 - 21798 £ per year.
Join Our Team at Brokerswood Holiday Park!
Location: Brokerswood Holiday Park, BA13
Salary: £21,798.40 per annum
Hours: Part time, 32 hours per week (with flexibility to cover weekends)
Job Type: Permanent
Are you a warm, organised and people-focused professional who loves creating great experiences for guests and owners? At Haulfryn, we’re proud to offer exceptional holiday experiences across the UK - and we’re looking for a Customer Experience Assistant to help us deliver outstanding service to our welcoming community at Brokerswood Holiday Park. This is a fantastic opportunity for someone who thrives in a varied customer-facing role and enjoys being at the heart of a friendly team.
Why Join Us?
- Competitive Salary
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on-site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Company Sick Pay
- Pension Scheme & Life Assurance
- Continuous Training & Development Opportunities
- Be part of a business with 90 years of family values and a commitment to sustainability
What You’ll Do
- Support the Customer Relations Co-ordinator with the smooth daily running of the department
- Help ensure guests and lodge owners enjoy a seamless, memorable experience from arrival to departure
- Assist with communications, keeping owners and guests informed with timely and engaging updates
- Support the organisation and delivery of owner events and the park’s annual social calendar
- Respond to guest and owner enquiries professionally and promptly, resolving issues where possible
- Work closely with reception, housekeeping, and maintenance teams to maintain high accommodation and presentation standards
- Maintain accurate records including ANPR, ParcVu and guest/owner information
- Assist with reception and front-of-house duties, including supporting the park shop
- Support reservations and booking processes, coordinating with internal teams and partners
- Process payments and maintain accurate financial and administrative records
- Assist with stock checks for shop goods, linen and accommodation supplies
- Help prepare newsletters, updates and owner communications in partnership with the central marketing team
- Deputise for the Customer Relations Co-ordinator when required
You’ll Bring
- Previous experience in customer service or hospitality (holiday park experience desirable)
- Excellent communication and interpersonal skills
- Confidence using Microsoft Office and digital systems
- Strong organisational skills and exceptional attention to detail
- A proactive, professional, and caring approach to guest service
- Ability to multitask and stay calm in a fast-paced environment
- A reliable and flexible attitude, with the ability to work both independently and as part of a team
- Full UK driving licence (preferred)
Why Choose Haulfryn?
- With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators.
- Exceptional Locations: Work in a place that inspires
- Family Values: Join a supportive, community-focused team
- Nurturing Nature: Sustainability is at the heart of what we do
If you’re ready to bring your positivity, organisation, and passion for great service to a role where every day makes a difference — we’d love to hear from you.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Customer Experience Assistant employer: Haulfryn
Haulfryn is an excellent employer that prioritises a family-focused work culture and values sustainability, making it a rewarding place to grow your career. As a Seasonal Food & Beverage Host at The Warren in Abersoch, you will enjoy competitive pay, flexible hours, and the opportunity to develop your skills in a supportive environment dedicated to guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Haulfryn and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Haulfryn and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Haulfryn.
Get Familiar with Our Brand:Before applying, take some time to learn about Haulfryn and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Haulfryn
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Haulfryn.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Haulfryn will surely appreciate.
