At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at Finlake Holiday Park.
- Company: Join Haulfryn, a family-run holiday resort operator with 90 years of experience.
- Benefits: Enjoy discounted holidays, meals, and up to 35 days holiday with service.
- Other info: Be part of a supportive team focused on sustainability and community.
- Why this job: Make a real impact by enhancing guest satisfaction in a beautiful setting.
- Qualifications: Experience in customer service leadership and excellent communication skills.
The predicted salary is between 32000 - 40000 £ per year.
Location: Finlake Holiday Park, TQ13 0EJ
Hours: Full-time, 40 hours per week
Job Type: Permanent
Are you a natural leader with a passion for creating unforgettable guest and owner experiences? At Haulfryn, we pride ourselves on delivering exceptional stays that inspire loyalty, joy and connection. We’re now looking for a Customer Relations Manager to lead our dedicated team at Finlake Holiday Park, ensuring every owner, guest and member enjoys a seamless and memorable experience from arrival to departure.
This is a fantastic opportunity for a confident, people-focused professional who thrives on building relationships, driving service excellence and leading with care.
Why Join Us?
- Discounted Holidays at our picturesque UK holiday resorts
- Discounted Meals at on-site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Company Sick Pay
- Pension Scheme & Life Assurance
- Be part of a company with 90 years of family values and a commitment to sustainability
What You’ll Do
- Lead, coach and develop the Customer Relations team to deliver exceptional service and fulfil their potential.
- Oversee the day-to-day delivery of owner, member, and guest experiences across the park.
- Manage key guest services including reception, concierge and cleaning partners to ensure consistent standards.
- Proactively communicate with owners and guests, sharing updates, stories and information in engaging ways.
- Resolve customer queries and complaints professionally and efficiently, implementing continuous improvements.
- Oversee all relevant systems and registers (e.g., ANPR, Freshdesk, owner and guest records) to maintain accuracy and compliance.
- Coordinate local marketing, membership communications and community events.
- Support financial administration tasks including petty cash, debt management and credit reconciliation.
- Ensure compliance with health, safety and security procedures, working closely with the security team.
- Deputise for the Park Manager when required.
Who We’re Looking For
- Proven experience leading and developing a customer service or guest relations team.
- Excellent organisational, communication, and interpersonal skills.
- A proactive, calm, and professional approach to problem-solving and service recovery.
- Experience in hospitality, leisure, or property environments (advantageous but not essential).
- Strong computer literacy, including Microsoft Office and familiarity with customer management systems.
- Confidence handling sensitive information and maintaining confidentiality.
- A passion for creating exceptional experiences for customers and colleagues alike.
- Full UK driving licence (preferred).
Why Choose Haulfryn?
- With 90 years of expertise, we’re proud to be one of the UK’s leading holiday resort operators.
- Exceptional Locations: Work in a place that inspires.
- Family Values: Join a supportive, community-focused team.
- Nurturing Nature: Sustainability is at the heart of what we do.
If you’re ready to lead with warmth, confidence and purpose and to make a real impact – we’d love to hear from you.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Customer Relations Manager employer: Haulfryn Ltd.
Haulfryn Ltd. is an excellent employer, offering a vibrant work culture at Devon Hills Holiday Park where you can inspire young swimmers in a supportive and friendly environment. With competitive pay and the opportunity to engage with families, you'll find meaningful employment that fosters personal growth and development in your teaching skills. Join us for a rewarding seasonal role that not only enhances your career but also contributes to the joy of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haulfryn Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haulfryn Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haulfryn Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Haulfryn Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haulfryn Ltd.!
How to prepare for a job interview at Haulfryn Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
