At a Glance
- Tasks: Welcome guests and ensure a smooth spa experience in a stunning coastal setting.
- Company: Join Haulfryn, a family-focused holiday park operator with 90 years of expertise.
- Benefits: Enjoy discounted holidays, meals, and up to 35 days holiday with service.
- Other info: Flexible hours with opportunities for growth in a supportive team environment.
- Why this job: Be the friendly face of luxury and relaxation while making a real impact.
- Qualifications: 2 years in customer service, great communication skills, and attention to detail.
The predicted salary is between 26300 - 26300 £ per year.
Hours: 24 hours per week (3 days a week)
Location: The Warren, LL53 7AA
Job Type: Permanent
Are you a warm and professional people-person with great organisational skills and a love of providing excellent service? At Haulfryn, we create exceptional holiday experiences, and we’re looking for a Receptionist to be the friendly face of The Warren Spa —where luxury, relaxation, and personalised service come together in a truly stunning coastal setting.
Why Join Us?
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on-site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service (pro-rata for part-time)
- Company Sick Pay
- Pension Scheme & Life Assurance
- Be part of a company with 90 years of family values and a commitment to sustainability
Salary: £12.60 per hour
As a Spa Receptionist you will:
- Provide a warm welcome to all guests, ensuring a professional and positive first impression.
- Support the smooth running of the spa reception, ensuring every visitor has an exceptional experience.
- Be the point of contact for individuals and large groups booking spa services, providing great customer experience at all times.
- Be familiar with all products and services of the spa ensuring customers are provided with correct and up-to-date information always.
- Ensure health and safety in the Spa by following processes and procedures.
Who We’re Looking For
We’re looking for a friendly and proactive team player who brings:
- At least 2 years experience in a customer-facing or customer service role
- Excellent communication and interpersonal skills
- Strong customer care instincts, with a calm and efficient approach to problem-solving
- Great attention to detail and the ability to juggle multiple tasks
- Confidence using Microsoft Office and booking systems
- A flexible attitude to working weekends and bank holidays as part of a rota
- Initiative and professionalism, with a helpful attitude at all times
- NVQ Level 2 or equivalent qualification desirable
Why Choose Haulfryn?
With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?
- Exceptional Locations: Work in a place that inspires
- Family Values: Join a supportive, community-focused team
- Nurturing Nature: Sustainability is at the heart of what we do
Apply today to begin your journey with Haulfryn at The Warren Spa.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Receptionist employer: Haulfryn Group
At Haulfryn, we pride ourselves on being an exceptional employer, offering a supportive and inspiring work environment at The Warren Spa. With 90 years of family values, we provide our employees with generous benefits including discounted holidays, meals, and a comprehensive pension scheme, all while fostering a culture of sustainability and community. Join us to be part of a dedicated team where your hard work is recognised and rewarded, and where you can grow in your career amidst stunning coastal surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the company before your interview! Research Haulfryn and The Warren Spa, so you can show off your knowledge and enthusiasm. This will help you connect with the interviewers and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the friendly face welcoming guests. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style. Remember, a warm smile goes a long way!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the company culture. Think about what makes a great spa experience and how you can contribute to that at The Warren.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Haulfryn family. Good luck, and we can't wait to see you shine!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love providing excellent service!
Tailor Your Experience:Make sure to highlight your relevant experience in customer service. We’re looking for someone with at least 2 years in a similar role, so be specific about what you’ve done and how it relates to being a Spa Receptionist.
Be Detail-Oriented:Attention to detail is key in this role! When you write your application, double-check for any typos or errors. A polished application shows us that you care about the little things, just like we do at The Warren Spa.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haulfryn Group
✨Show Your Warmth
As a Spa Receptionist, your ability to create a welcoming atmosphere is key. Practice a friendly greeting and maintain a positive attitude throughout the interview. Think about how you can convey warmth and professionalism in your responses.
✨Know the Spa Inside Out
Familiarise yourself with the services and products offered at The Warren Spa. Be prepared to discuss how you would communicate this information to guests. Showing that you’ve done your homework will impress the interviewers and demonstrate your commitment.
✨Highlight Your Customer Service Skills
With at least 2 years of experience in customer-facing roles, be ready to share specific examples of how you've provided excellent service. Think of situations where you solved problems or went above and beyond for customers, as this will showcase your strong customer care instincts.
✨Demonstrate Organisational Skills
As the point of contact for bookings, being organised is crucial. Prepare to discuss how you manage multiple tasks and ensure smooth operations. You might even want to mention any tools or systems you’ve used in the past to keep everything running efficiently.
