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- Tasks: Lead the Spa Reception team and ensure exceptional guest experiences.
- Company: Join Haulfryn, a family-focused company with 90 years of values.
- Benefits: Competitive salary, discounted holidays, meals, and generous holiday allowance.
- Other info: Embrace sustainability while growing your career in a supportive team.
- Why this job: Step into a leadership role in a luxury spa environment.
- Qualifications: Experience in spa or hospitality, with strong leadership and customer service skills.
The predicted salary is between 28225 - 28225 £ per year.
Join Our Team at Finlake Holiday Resort
Location: Finlake Holiday Resort, TQ13 0EJ
Hours: Full-time, 40 hours per week
Salary: £28,225.60 per annum
Availability: Evening and weekend availability required
Job Type: Permanent
Are you a passionate and experienced spa professional with a natural flair for leadership and delivering exceptional guest experiences? At Haulfryn, we’re looking for a Spa Reception Team Leader to join our team at Finlake Holiday Resort. This is a fantastic opportunity to step into a leadership role where you’ll support the Spa Manager in delivering a seamless, high‑quality guest journey while guiding and developing a small reception team.
Why Join Us?
- Competitive Salary
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on‑site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Company Sick Pay
- Pension Scheme & Life Assurance
- Continuous Training & Development Opportunities
- Be part of a company with 90 years of family values and a commitment to sustainability
What You’ll Do
- Lead and support the Spa Reception team, ensuring smooth day‑to‑day operations
- Deliver a warm, welcoming and professional experience for all guests and members
- Answer telephone calls and respond to emails in a professional and timely manner, supporting all guest enquiries
- Be confident in promoting spa treatments and products, ensuring guests receive accurate and up‑to‑date information
- Manage the spa booking diary, optimising therapist utilisation and guest satisfaction
- Support team development through coaching, guidance and day‑to‑day leadership
- Handle guest queries, feedback and complaints in a calm and professional manner
- Assist with stock control, ordering and retail product management
- Ensure the spa environment is maintained to high standards of cleanliness and presentation
- Follow and promote all Health & Safety, hygiene and operational procedures
Who We’re Looking For
- Previous experience in a spa, wellness or hospitality environment
- Leadership or supervisory experience, with a passion for developing others
- Excellent customer service and communication skills
- Strong organisational skills and the ability to multi‑task in a busy environment
- A good understanding of spa treatments, products (e.g. Elemis) and guest experience standards
- A proactive, professional and positive approach
Desirable
- Experience with spa booking systems
- Strong retail or treatment upgrade experience
Why Choose Haulfryn?
- Exceptional Locations: Work in a place that inspires
- Family Values: Join a supportive, community‑focused team
- Nurturing Nature: Sustainability is at the heart of what we do
Take the next step in your spa career. If you’re ready to lead a team and deliver exceptional guest experiences in a luxury spa environment, we’d love to hear from you. Apply today to join Haulfryn at Finlake Holiday Resort.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Reception Team Leader employer: Haulfryn Group
Contact Detail:
Haulfryn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Reception Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Haulfryn and Finlake Holiday Resort. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in spa and leadership roles, making you feel more confident when it’s time to shine in front of the hiring team.
✨Tip Number 3
Showcase your passion! During the interview, share specific examples of how you've delivered exceptional guest experiences in the past. Highlighting your customer service skills and enthusiasm for the spa industry will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Spa Reception Team Leader
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the spa and wellness industry shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional guest experiences.
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your skills!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our Spa Reception Team Leader role. Be personal, be engaging, and let us know what excites you about joining Haulfryn at Finlake Holiday Resort.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Haulfryn Group
✨Know Your Spa Stuff
Make sure you brush up on your knowledge of spa treatments and products, especially popular brands like Elemis. Being able to discuss these confidently will show that you're not just a leader but also a passionate spa professional.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone or improved team performance. This will demonstrate your ability to guide and develop others, which is key for this role.
✨Practice Customer Service Scenarios
Since this role is all about delivering exceptional guest experiences, think of common guest queries or complaints and how you would handle them. Practising these scenarios can help you respond calmly and professionally during the interview.
✨Be Ready to Discuss Organisational Skills
This job requires strong organisational skills, so be prepared to talk about how you manage multiple tasks in a busy environment. Share specific examples of how you've optimised schedules or improved booking systems in previous roles.