At a Glance
- Tasks: Ensure guest safety while providing top-notch customer support and basic maintenance.
- Company: Join Haulfryn, a leading holiday park operator with 85 years of family values.
- Benefits: Enjoy discounted holidays, meals, 30-35 days holiday, and ongoing training.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in a picturesque setting while developing your skills.
- Qualifications: SIA License, strong IT skills, and previous security experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Location: The Warren, North Wales LL53 7LA
Salary: £34,706.88 per annum
Hours: Full-time, 48 hours per week (rotational, including weekends and evenings)
Job Type: Permanent
Are you a people-focused problem-solver with a passion for security and guest satisfaction? At Haulfryn, we’re expanding our Security Team to offer an even higher level of service for our owners and guests at the picturesque Warren Holiday Park. In this role, you’ll go beyond the usual security duties—combining vigilant protection with exceptional customer support and basic maintenance tasks. If you’re looking for a chance to stand out and truly make a difference, this is the opportunity for you.
Why Join Us?
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on-site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Company Sick Pay
- Pension Scheme & Life Assurance
- Ongoing Training & Development to enhance both your security and customer service expertise
- Be part of a company with 85 years of family values and a commitment to sustainability.
What You’ll Do
- Provide a Welcoming Presence: Greet owners and visitors, verify passes, and offer clear guidance on park facilities and policies.
- Protect and Reassure: Perform regular patrols, closely monitor the park and outer areas, and respond swiftly to any incidents or issues.
- Handle Basic Maintenance: Deliver and fit gas bottles, reset electrical trip switches, and report bigger maintenance concerns to the relevant departments.
- Oversee Clubhouse Entry & Systems: Manage CCTV, ANPR, and guest access, ensuring park procedures are upheld while maintaining a friendly atmosphere.
- Respond to After-Hours Calls: Address late-night gas orders or urgent matters, offering 24/7 peace of mind for our guests.
- Collaborate with the Head of Security: Share updates, communicate clearly across teams, and ensure seamless coordination between security and customer support operations.
Who We’re Looking For
We’re seeking approachable, proactive individuals who love taking initiative and going above and beyond for guests. You’ll have:
- A valid SIA License (Security Industry Authority)
- A full UK Driving License (preferably held for 3+ years)
- Strong IT Skills for operating CCTV, ANPR, and digital tools
- Previous Security Experience, preferably in a customer-facing environment (e.g., hospitality, hotels, or holiday parks)
- Excellent Communication and interpersonal abilities—comfortable engaging with guests as well as handling protocols
- A flexible, team-oriented mindset, capable of adapting to changing situations
Preferred Skills
- Familiarity with Health & Safety regulations
- Basic understanding of IT/Data Security best practices
- First-Aid qualification or interest in further safety training
Why Choose Haulfryn?
- Exceptional Locations: You’ll work in a place that inspires.
- Family Values: We care about our team and foster a supportive environment.
- Nurturing Nature: Sustainability is at the heart of what we do.
If you’re ready to expand your security expertise and provide exceptional service in a dynamic environment, we’d love to hear from you. Apply today and start your journey with Haulfryn.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Security and Customer Support Specialist employer: Haulfryn Group
At Finlake Holiday Park, we pride ourselves on being an exceptional employer that values the wellbeing of both our staff and guests. With a strong commitment to family values and sustainability, we offer a supportive work culture, competitive benefits including discounted holidays and meals, and ample opportunities for personal and professional growth in a stunning location. Join us to inspire others while enjoying a fulfilling career in the heart of nature.
