At a Glance
- Tasks: Ensure guest safety while providing top-notch customer support and basic maintenance.
- Company: Join Haulfryn, a leading holiday park operator with 85 years of family values.
- Benefits: Enjoy discounted holidays, meals, 30-35 days holiday, and ongoing training.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in a picturesque setting while developing your skills.
- Qualifications: SIA License, strong IT skills, and previous security experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Location: The Warren, North Wales LL53 7LA
Salary: £34,706.88 per annum
Hours: Full-time, 48 hours per week (rotational, including weekends and evenings)
Job Type: Permanent
Are you a people-focused problem-solver with a passion for security and guest satisfaction? At Haulfryn, we’re expanding our Security Team to offer an even higher level of service for our owners and guests at the picturesque Warren Holiday Park. In this role, you’ll go beyond the usual security duties—combining vigilant protection with exceptional customer support and basic maintenance tasks. If you’re looking for a chance to stand out and truly make a difference, this is the opportunity for you.
Why Join Us?
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on-site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Company Sick Pay
- Pension Scheme & Life Assurance
- Ongoing Training & Development to enhance both your security and customer service expertise
- Be part of a company with 85 years of family values and a commitment to sustainability.
What You’ll Do
- Provide a Welcoming Presence: Greet owners and visitors, verify passes, and offer clear guidance on park facilities and policies.
- Protect and Reassure: Perform regular patrols, closely monitor the park and outer areas, and respond swiftly to any incidents or issues.
- Handle Basic Maintenance: Deliver and fit gas bottles, reset electrical trip switches, and report bigger maintenance concerns to the relevant departments.
- Oversee Clubhouse Entry & Systems: Manage CCTV, ANPR, and guest access, ensuring park procedures are upheld while maintaining a friendly atmosphere.
- Respond to After-Hours Calls: Address late-night gas orders or urgent matters, offering 24/7 peace of mind for our guests.
- Collaborate with the Head of Security: Share updates, communicate clearly across teams, and ensure seamless coordination between security and customer support operations.
Who We’re Looking For
We’re seeking approachable, proactive individuals who love taking initiative and going above and beyond for guests. You’ll have:
- A valid SIA License (Security Industry Authority)
- A full UK Driving License (preferably held for 3+ years)
- Strong IT Skills for operating CCTV, ANPR, and digital tools
- Previous Security Experience, preferably in a customer-facing environment (e.g., hospitality, hotels, or holiday parks)
- Excellent Communication and interpersonal abilities—comfortable engaging with guests as well as handling protocols
- A flexible, team-oriented mindset, capable of adapting to changing situations
Preferred Skills
- Familiarity with Health & Safety regulations
- Basic understanding of IT/Data Security best practices
- First-Aid qualification or interest in further safety training
Why Choose Haulfryn?
- Exceptional Locations: You’ll work in a place that inspires.
- Family Values: We care about our team and foster a supportive environment.
- Nurturing Nature: Sustainability is at the heart of what we do.
If you’re ready to expand your security expertise and provide exceptional service in a dynamic environment, we’d love to hear from you. Apply today and start your journey with Haulfryn.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Security and Customer Support Specialist employer: Haulfryn Group
At Haulfryn, we pride ourselves on being an exceptional employer, offering a supportive and inspiring work environment at the stunning Warren Holiday Park in North Wales. With over 85 years of family values, we provide our employees with generous benefits including discounted holidays, ongoing training, and a commitment to sustainability, ensuring that you not only grow professionally but also contribute to a meaningful cause. Join us to be part of a dedicated team where your passion for security and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Security and Customer Support Specialist
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security and Customer Support Specialist. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Haulfryn Group. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security and Customer Support Specialist candidates.
✨Directly Apply to Haulfryn Group
Don’t forget to apply for the Security and Customer Support Specialist role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Haulfryn Group.
We think you need these skills to ace Security and Customer Support Specialist
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Haulfryn Group. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Haulfryn Group.
How to prepare for a job interview at Haulfryn Group
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Haulfryn Group.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Haulfryn Group.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Haulfryn Group.
