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- Tasks: Lead the Spa Reception team and ensure exceptional guest experiences.
- Company: Join Haulfryn, a family-focused company with 90 years of values.
- Benefits: Competitive salary, discounted holidays, meals, and generous holiday allowance.
- Other info: Embrace sustainability while growing your career in a supportive team.
- Why this job: Step into a leadership role in a luxury spa environment.
- Qualifications: Experience in spa or hospitality, with strong leadership and customer service skills.
The predicted salary is between 28225 - 28225 £ per year.
Join Our Team at Finlake Holiday Resort
Location: Finlake Holiday Resort, TQ13 0EJ
Hours: Full-time, 40 hours per week
Salary: £28,225.60 per annum
Availability: Evening and weekend availability required
Job Type: Permanent
Are you a passionate and experienced spa professional with a natural flair for leadership and delivering exceptional guest experiences? At Haulfryn, we’re looking for a Spa Reception Team Leader to join our team at Finlake Holiday Resort. This is a fantastic opportunity to step into a leadership role where you’ll support the Spa Manager in delivering a seamless, high‑quality guest journey while guiding and developing a small reception team.
Why Join Us?
- Competitive Salary
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on‑site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Company Sick Pay
- Pension Scheme & Life Assurance
- Continuous Training & Development Opportunities
- Be part of a company with 90 years of family values and a commitment to sustainability
What You’ll Do
- Lead and support the Spa Reception team, ensuring smooth day‑to‑day operations
- Deliver a warm, welcoming and professional experience for all guests and members
- Answer telephone calls and respond to emails in a professional and timely manner, supporting all guest enquiries
- Be confident in promoting spa treatments and products, ensuring guests receive accurate and up‑to‑date information
- Manage the spa booking diary, optimising therapist utilisation and guest satisfaction
- Support team development through coaching, guidance and day‑to‑day leadership
- Handle guest queries, feedback and complaints in a calm and professional manner
- Assist with stock control, ordering and retail product management
- Ensure the spa environment is maintained to high standards of cleanliness and presentation
- Follow and promote all Health & Safety, hygiene and operational procedures
Who We’re Looking For
- Previous experience in a spa, wellness or hospitality environment
- Leadership or supervisory experience, with a passion for developing others
- Excellent customer service and communication skills
- Strong organisational skills and the ability to multi‑task in a busy environment
- A good understanding of spa treatments, products (e.g. Elemis) and guest experience standards
- A proactive, professional and positive approach
Desirable
- Experience with spa booking systems
- Strong retail or treatment upgrade experience
Why Choose Haulfryn?
- Exceptional Locations: Work in a place that inspires
- Family Values: Join a supportive, community‑focused team
- Nurturing Nature: Sustainability is at the heart of what we do
Take the next step in your spa career. If you’re ready to lead a team and deliver exceptional guest experiences in a luxury spa environment, we’d love to hear from you. Apply today to join Haulfryn at Finlake Holiday Resort.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Reception Team Leader in England employer: Haulfryn Group
Contact Detail:
Haulfryn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Reception Team Leader in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Haulfryn and Finlake Holiday Resort. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think about your past experiences and how they relate to the role of Spa Reception Team Leader. We want to hear your stories!
✨Tip Number 3
Show off your personality! During the interview, let your passion for spa and wellness shine through. Be yourself and don’t be afraid to share your ideas on how to enhance guest experiences. We love creativity and enthusiasm!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Spa Reception Team Leader in England
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the spa and wellness industry shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional guest experiences.
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and customer service. We love seeing how your past roles have prepared you for this Spa Reception Team Leader position, so don’t hold back!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team at Finlake Holiday Resort. Share specific examples of how you’ve led teams or improved guest experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Haulfryn!
How to prepare for a job interview at Haulfryn Group
✨Know Your Spa Treatments
Make sure you brush up on the spa treatments and products offered at Finlake Holiday Resort, especially popular brands like Elemis. Being able to discuss these confidently will show your passion and expertise in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you guided your team through challenges or helped develop their skills. This will demonstrate your readiness for a leadership role.
✨Practice Customer Service Scenarios
Anticipate questions about handling guest queries, feedback, and complaints. Practise responding to these scenarios calmly and professionally, as this is crucial for the Spa Reception Team Leader position.
✨Familiarise Yourself with the Company Values
Research Haulfryn's family values and commitment to sustainability. Be prepared to discuss how your personal values align with theirs, as cultural fit is often just as important as skills and experience.