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For Companies At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Exciting hotel with a focus on growth and operational excellence.
- Benefits: Competitive salary, leadership role, and strategic involvement.
- Other info: Local candidates preferred; dynamic environment with autonomy.
- Why this job: Shape the future of a growing hotel and make a real impact.
- Qualifications: Minimum 3-5 years in hotel management and strong team leadership skills.
The predicted salary is between 36935 - 45000 £ per year.
We are seeking a dynamic and experienced General Manager to oversee daily operations within our organisation. The ideal candidate will possess strong leadership skills, a background in hospitality or hotel management, and the ability to supervise diverse teams effectively. This role offers an exciting opportunity to contribute to the strategic growth and operational excellence of our business, ensuring exceptional guest services and organisational efficiency. Fluency in multiple languages is highly desirable to facilitate communication across diverse teams and clientele.
Duties
- The General Manager will be responsible for the complete daily operation of the hotel, including:
- Front of House & Reception
- Housekeeping
- Events coordination oversight
- Bar & Restaurant service standards
- Staff supervision & rota control
- Financial oversight and cost discipline
This role requires a hands-on leader who understands hospitality operations and financial accountability.
Key Responsibilities
- Daily Operations Management
- Ensure smooth running of reception, housekeeping, bar, and restaurant
- Maintain high cleanliness and service standards
- Resolve guest complaints professionally
- Conduct daily operational walkthroughs
- Monitor daily revenue (rooms, events, bar)
- Control staff costs and overtime
- Monitor utilities and maintenance spending
- Ensure proper stock control systems
- Support revenue protection (no unauthorised discounts/refunds)
- Submit weekly performance report to Directors
- Supervise Deputy Manager and department heads
- Enforce uniform and conduct standards
- Ensure BrightHR compliance (log in/out, leave)
- Conduct monthly staff meetings
- Ensure SOPs are followed
- Maintain health & safety standards
- Ensure proper documentation and reporting discipline
- Work closely with Revenue Manager on pricing discipline
Candidate Profile
- Has minimum 3-5 years hotel management experience
- Understands budgeting and P&L responsibility
- Is confident managing teams
- Can take ownership without constant supervision
- Lives locally (Shifnal / Telford / Wolverhampton / surrounding areas preferred)
- Is commercially minded and financially disciplined
- Has proven experience in increasing Star standards of Hotel
- Experience managing events and leisure facilities is desirable.
What We Offer
- £45,000 salary
- Leadership role with autonomy
- Opportunity to reshape and elevate a growing hotel
- Direct access to ownership and strategic involvement
- Pay: £36,935.95-£45,000.00 per year
- Work Location: In person
General Manager Hotel in Newport employer: Haughton Hall Hotel
Contact Detail:
Haughton Hall Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager Hotel in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join relevant groups. You never know who might have the inside scoop on a General Manager position or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've handled challenges in previous roles and how you’ve led teams to success. We want to see the real you!
✨Tip Number 3
Do your homework! Research the hotel’s history, values, and recent news. This will not only help you tailor your answers but also show that you’re genuinely interested in the role and the company. Plus, it’ll give you some great talking points!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace General Manager Hotel in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the General Manager role. Highlight your leadership experience in hospitality and any financial oversight you've done. We want to see how you can contribute to our operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams and improved guest services in the past. We love a good story!
Showcase Your Multilingual Skills: If you speak multiple languages, make sure to mention them! This is a big plus for us as it helps with communication across diverse teams and clientele. Let us know how your language skills have benefited your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Haughton Hall Hotel
✨Know Your Hotel Operations
Make sure you brush up on all aspects of hotel operations, from front of house to housekeeping. Be ready to discuss how you would ensure smooth daily operations and maintain high service standards, as this will show your understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in supervising diverse teams and managing staff effectively, as this is crucial for the General Manager position.
✨Understand Financial Accountability
Familiarise yourself with budgeting and P&L responsibilities. Be prepared to discuss how you would monitor daily revenue and control costs, as financial oversight is a key part of the role.
✨Demonstrate Guest Service Excellence
Think of specific instances where you've resolved guest complaints or improved service standards. This will help you convey your commitment to exceptional guest services, which is vital for the hotel's success.