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For Companies At a Glance
- Tasks: Be the friendly face of our client, handling inquiries and ensuring customer satisfaction.
- Company: Join a dynamic team focused on delivering excellent customer service in a busy office.
- Benefits: Enjoy paid holidays, parking, and a pension fund while developing your skills.
- Why this job: Perfect for those looking to grow in a supportive environment with full training provided.
- Qualifications: Customer service experience is a plus, but strong communication and attention to detail are key.
- Other info: Full-time, permanent position with a competitive salary range of £22,900 to £24,000.
The predicted salary is between 22900 - 24000 £ per year.
Our client are seeking a dedicated and enthusiastic Response Administrator to join their team. This is an excellent opportunity for an enthusiastic individual to develop their administration skills in a busy office environment.
In this role, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience with the company. Successful candidates will be given full training and will be responsible for the following duties:
- Take incoming calls from customers
- Timely response to all email enquiries
- Establishing and logging customer requirements
- Prioritising customer requests as required
- Communication with management and external departments
- Contacting suppliers if required
Experience
- Proven experience in a customer service role is preferred but not essential
- Strong verbal and written communication skills
- Proficiency in data entry with attention to detail is essential for maintaining accurate records
- A friendly demeanour with the ability to remain calm under pressure while dealing with challenging situations
- Familiarity with customer relationship management (CRM) software is beneficial but not essential
For more information on this exciting opportunity please contact Eunice Loughran.
Job Types: Full-time, Permanent
Pay: £22,900.00-£24,000.00 per year
Benefits: Paid Holidays, Parking, Pension Fund
Response Administrator employer: Haughey Recruitment
Contact Detail:
Haughey Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Administrator
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various inquiries or complaints, as this will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for clients, being able to convey information clearly and effectively is crucial. Consider role-playing with a friend to enhance your verbal communication.
✨Tip Number 3
Research CRM software that is commonly used in customer service roles. Even if you don't have direct experience, showing that you understand how these systems work can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will help you illustrate your ability to remain calm under pressure and provide excellent service.
We think you need these skills to ace Response Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your communication skills and any experience with data entry or CRM software, even if it's minimal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you are interested in becoming a Response Administrator and how your skills align with the job requirements.
Highlight Relevant Skills: In your application, specifically mention your ability to handle inquiries and resolve issues. Provide examples of how you've maintained a positive experience for customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Haughey Recruitment
✨Show Your Enthusiasm
As a Response Administrator, your enthusiasm is key. Make sure to express your excitement about the role and the company during the interview. This will demonstrate your commitment and eagerness to contribute positively to the team.
✨Highlight Your Communication Skills
Since the role involves being the first point of contact for clients, it's crucial to showcase your strong verbal and written communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in customer service situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in the past. Think of specific examples where you resolved issues or improved customer experiences. This will show that you can remain calm under pressure and find solutions efficiently.
✨Familiarise Yourself with CRM Software
While familiarity with CRM software isn't essential, having a basic understanding can set you apart. If you have experience with any CRM tools, be sure to mention it. If not, consider doing a bit of research on common systems to show your willingness to learn.
