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For Companies At a Glance
- Tasks: Provide technical support and resolve issues for customers and engineers.
- Company: Join a dynamic Engineering firm in Dungannon with a global reach.
- Benefits: Enjoy perks like paid holidays, a pension fund, and performance bonuses.
- Why this job: Be part of a supportive team that values creativity and problem-solving.
- Qualifications: GCSE English and Maths or equivalent; strong communication and computer skills required.
- Other info: Opportunity to attend events and develop your skills further.
The predicted salary is between 30000 - 42000 £ per year.
Our busy Engineering client in the Dungannon area requires a Product Support Specialist to join their team. Embark on an exciting opportunity as they seek a skilled and dedicated Product Support Specialist to contribute to the Service team. Reporting to the Technical Support Manager, you will play a pivotal role within the Service team.
The Product Support Specialist will be involved in a broad sum of diverse activities performed in the interest of delivering and supporting the company brand via the Online Helpdesk. They will establish strong links with dealers around the global network.
Main Duties & Responsibilities- Provide technical support to Customers & Field Service Engineers alike, over the Automated Helpdesk & Call Centre System and on-site deployment to enable swift resolution of technical issues.
- Provide accurate feedback to Customers in a timely manner.
- Ensure proper logging of all issues.
- Keep track of Dealer issues until they are resolved by adhering to the agreed timelines.
- Generate technical reports for Technical Support Manager detailing the fault(s) found & repair method utilised to ensure in-field issues are clearly understood by providing all necessary information on those issues.
- Work with all internal groups, including Marketing, Sales, Engineering, Product management Quality, Electrical.
- Identify Dealer learning & development needs.
- Tracking/Creating call log for each month.
- Deploy if required in support of the Dealer Network.
- Attend Quality & Technical Forums.
- Work flexibly to meet the needs of the department.
- Support Field Service & Training Departments, as required.
- Undertake additional activities such as attendance at events or conferences and involvement in project groups to further individual, service, and organisational development.
- Solid practical experience in Engineering.
- Comprehensive Industry Knowledge, with proven Troubleshooting, Creative Problem-Solving skills.
- Excellent written and verbal communication skills.
- GCSE English and Maths, or GCSE equivalent.
- Computer Literate.
- Able to use Microsoft Office systems.
- Ability to organise and prioritise workload.
- The ability to self-motivate.
- Mobile Phone
- Parking
- Paid Holidays
- Pension Fund
- Performance Bonus
Product Support Specialist employer: Haughey Recruitment
Contact Detail:
Haughey Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the technical aspects and common issues faced by customers will help you provide better support and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. Engaging with them can give you insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your troubleshooting and problem-solving skills. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on industry trends and advancements in engineering. Showing that you are proactive about learning and adapting can set you apart from other candidates and demonstrate your commitment to the field.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engineering and technical support. Emphasise your troubleshooting skills and any previous roles that involved customer interaction or problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the needs of the Service team and demonstrate your enthusiasm for the role.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this position, consider including examples in your application that demonstrate your ability to communicate effectively with customers and colleagues.
Highlight Technical Proficiency: Mention your familiarity with Microsoft Office systems and any other relevant software or tools you have used. If you have experience with helpdesk systems or technical reporting, be sure to include that as well.
How to prepare for a job interview at Haughey Recruitment
✨Showcase Your Technical Skills
As a Product Support Specialist, you'll need to demonstrate your solid practical experience in engineering. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show your potential employer that you have the hands-on skills necessary for the role.
✨Communicate Clearly
Excellent written and verbal communication skills are crucial for this position. During the interview, practice articulating your thoughts clearly and concisely. You might be asked to explain complex technical issues, so ensure you can break them down into understandable terms.
✨Demonstrate Problem-Solving Abilities
Creative problem-solving is key in this role. Prepare examples of past experiences where you identified a problem and implemented a solution effectively. Highlight your thought process and the impact of your actions on the team or project.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their brand and the challenges they face will allow you to tailor your responses and show genuine interest in the role. It also helps to know how you can contribute to their service team.
