At a Glance
- Tasks: Help customers with enquiries via phone, email, and live chat while delivering excellent service.
- Company: Join a fast-growing business with a supportive and collaborative team culture.
- Benefits: Full training, staff discounts, and a positive workplace where hard work is celebrated.
- Other info: Enjoy a bit of craic while working in a role that values your contributions.
- Why this job: Make a real difference in customers' lives and grow your career in a dynamic environment.
- Qualifications: 1 year of customer service experience and excellent communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
Job Role
Customer Service Advisor in Magherafelt Our client is looking for a Customer Service Advisor to join their team and become someone their customers remember for all the right reasons — helpful, friendly, knowledgeable, and always ready to find the best solution.
If you bring positive energy to your work, enjoy building relationships, and take pride in delivering excellent customer service, you could be a great fit.
What you’ll be doing
- Responding to customer enquiries by phone, email, and live chat.
- Supporting customers throughout the order journey, including orders, fabric samples, and spare parts.
- Developing and maintaining strong product knowledge, with the confidence to explain technical blind related information clearly.
- Identifying recurring customer queries or issues and sharing feedback with the Team Leader.
- Delivering a first-class customer experience.
- Managing your daily workload effectively while staying organised and focused.
- What we’re looking for
Essential
- At least 1 year’s experience in customer service or a similar role.
- A genuine passion for helping people, with the patience to listen and the confidence to provide solutions.
- Excellent communication skills and the ability to remain calm and professional under pressure.
- Confidence using computers, excellent telephone etiquette, and a well-organised approach.
- A positive attitude, strong work ethic, and the energy to make a difference.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Desirable
- Previous customer service experience within a manufacturing environment.
What's on offer
- The opportunity to join a fast-growing business where your contribution genuinely makes a difference.
- A supportive, collaborative team that encourages new ideas and fresh thinking.
- Full training and ongoing development to help you build your skills and progress your career.
- Staff discount
- A positive workplace culture where hard work is recognised, success is celebrated, and a bit of craic is always welcome.
Ready to make a difference?
If you’re passionate about customers, enjoy finding solutions, and want to be part of a growing team, we’d love to hear from you.
Working Hours
Monday-Friday, rotational basis between 8am-4pm and 9am-5pm. Potential for hybrid working when competent in the role.
For more information on this Customer Service Advisor in Magherafelt please contact Marie‑Therese O'Neill on 02887440033 or email mt@haugheyrecruitment. com
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Customer Service Advisor in Magherafelt employer: Haughey Recruitment
As a Commercial Sales Manager with us, you'll thrive in a dynamic work culture that values innovation and collaboration. We offer competitive salaries, performance-related bonuses, and a company vehicle, alongside ongoing professional development opportunities to help you grow your career. Join our award-winning team in Ireland, where your contributions will directly impact our success and foster strong relationships within the construction and landscaping sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Magherafelt
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haughey Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haughey Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Magherafelt
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haughey Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Haughey Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haughey Recruitment!
How to prepare for a job interview at Haughey Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
