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For Companies At a Glance
- Tasks: Manage customer enquiries and support a busy dealer network with parts and product requests.
- Company: Join a dynamic team in a leading engineering environment.
- Benefits: Enjoy paid holidays, parking, pension fund, and performance bonuses.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Be part of an exciting role that combines engineering and customer service.
- Qualifications: GCSEs in English and Maths, plus experience in customer service.
The predicted salary is between 28000 - 35000 £ per year.
We are seeking a highly organised and customer-focused Product Support Representative to support a busy dealer network. You will be responsible for managing customer enquiries, processing orders, and ensuring parts and product support requests are handled efficiently and accurately through internal systems. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, changing environment.
Key Responsibilities
- Manage enquiries via helpdesk systems
- Support with part identification and cross-referencing against BOMs
- Assist in sourcing required parts through internal and external suppliers
- Liaise with internal departments and external suppliers
- Support credit investigations and related queries
- Participate in customer service calls and identify improvement opportunities
- Assist with new product launch preparation
- Support engineering change order processes related to parts
Requirements
- Minimum GCSE (or equivalent) including English and Maths (Grade C or above)
- Experience working in a busy office or customer service environment
- Strong organisational skills with the ability to prioritise workload
- Excellent written and verbal communication skills
- Strong attention to detail and problem-solving ability
- Ability to work independently and manage deadlines
Desirable Skills
- Experience within engineering, manufacturing, or heavy equipment sectors
- Familiarity with parts, BOMs, or technical product support
Benefits:
- Paid Holidays
- Parking
- Pension Fund
- Performance Bonus
Engineering Parts Advisor TLNT1_NI employer: Haughey Recruitment
Contact Detail:
Haughey Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Parts Advisor TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to people in the engineering and parts industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for Parts Advisors and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Engineering Parts Advisor TLNT1_NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience, especially in customer service or engineering, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to managing enquiries and supporting customers, and show us your enthusiasm for the position.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Haughey Recruitment
✨Know Your Parts
Familiarise yourself with common parts and components relevant to the engineering sector. Brush up on your knowledge of BOMs (Bill of Materials) and how they relate to customer enquiries. This will show that you’re not just a candidate, but someone who understands the technical side of the role.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and suppliers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in busy environments. This will demonstrate your ability to handle enquiries efficiently.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. Think of specific instances where you successfully juggled multiple responsibilities. This will highlight your organisational skills, which are crucial for managing customer support requests.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you identified issues and implemented solutions, particularly in a customer service context. This will showcase your attention to detail and ability to think on your feet.