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- Tasks: Manage customer enquiries and support a busy dealer network with parts and product requests.
- Company: Dynamic engineering firm in Dungannon with a focus on customer service.
- Benefits: Competitive salary, paid holidays, pension fund, and performance bonuses.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Join a fast-paced environment and make a real impact in customer support.
- Qualifications: GCSEs in English and Maths, plus experience in customer service or engineering.
The predicted salary is between 28000 - 35000 £ per year.
We are seeking a highly organised and customer-focused Product Support Representative to support a busy dealer network. You will be responsible for managing customer enquiries, processing orders, and ensuring parts and product support requests are handled efficiently and accurately through internal systems. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, changing environment.
Key Responsibilities
- Manage enquiries via helpdesk systems
- Support with part identification and cross-referencing against BOMs
- Assist in sourcing required parts through internal and external suppliers
- Liaise with internal departments and external suppliers
- Support credit investigations and related queries
- Participate in customer service calls and identify improvement opportunities
- Assist with new product launch preparation
- Support engineering change order processes related to parts
Requirements
- Minimum GCSE (or equivalent) including English and Maths (Grade C or above)
- Experience working in a busy office or customer service environment
- Strong organisational skills with the ability to prioritise workload
- Excellent written and verbal communication skills
- Strong attention to detail and problem-solving ability
- Ability to work independently and manage deadlines
Desirable Skills
- Experience within engineering, manufacturing, or heavy equipment sectors
- Familiarity with parts, BOMs, or technical product support
Benefits:
- Paid Holidays
- Parking
- Pension Fund
- Performance Bonus
Engineering Parts Advisor employer: Haughey Recruitment
Contact Detail:
Haughey Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and parts industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since this role requires strong verbal and written abilities, consider doing mock interviews with friends or using online resources to polish your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Engineering Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience, especially in customer service or engineering, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to managing enquiries and supporting customers, and show us your enthusiasm for the position.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Haughey Recruitment
✨Know Your Parts
Familiarise yourself with common parts and components relevant to the engineering sector. Being able to discuss specific parts, their functions, and how they relate to customer needs will show your expertise and enthusiasm for the role.
✨Master the Helpdesk Systems
Research the helpdesk systems commonly used in the industry. If you can demonstrate a basic understanding of these systems during your interview, it will highlight your readiness to hit the ground running and your ability to adapt quickly.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers or colleagues in previous roles. Highlighting your ability to manage enquiries and resolve issues will be crucial, so practice articulating these experiences clearly.
✨Demonstrate Problem-Solving Ability
Think of specific instances where you've identified problems and implemented solutions. This role requires strong attention to detail and problem-solving skills, so be ready to share how you've tackled challenges in a busy environment.