At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Established business in Dungannon with a focus on customer service.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Great chance to enhance your tech skills and advance your career.
- Why this job: Join a fast-paced environment and make a real difference in tech support.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 48000 £ per year.
Our client are an established business who are seeking a proactive and customer‑focused IT Support Technician to join their team in Dungannon. The successful candidate will provide technical support across the company, ensuring all IT systems, hardware, and software operate efficiently. This role is ideal for someone who enjoys problem‑solving, has strong communication skills, and thrives in a fast‑paced environment.
Key Responsibilities
- Provide first‑line and second‑line technical support to staff via phone, email, and in person.
- Install, configure, and maintain computer hardware, software, and peripheral equipment.
- Troubleshoot issues related to PCs, laptops, printers, mobile devices, and network connectivity.
- Support Microsoft Windows operating systems, Microsoft 365, and company applications.
- Administer user accounts, permissions, and security groups.
- Maintain and update IT asset inventory.
- Assist with network administration tasks, including routers, switches, and Wi‑Fi systems.
- Ensure timely resolution of support tickets and elevate when necessary.
- Perform routine maintenance, backups, and system checks.
- Contribute to IT projects such as system upgrades, rollouts, and process improvements.
Essential Skills & Experience
- Previous experience in an IT support, helpdesk, or technical support role.
- Strong knowledge of Windows 10/11 and Microsoft 365.
- Understanding of networks (TCP/IP, DNS, DHCP).
- Experience with PC/laptop hardware diagnostics and repair.
- Ability to communicate clearly and provide excellent customer service.
- Strong problem‑solving skills and attention to detail.
IT Support Technician in Dungannon employer: Haughey Recruitment
Join a dynamic team in Dungannon where your skills as an IT Support Technician will be valued and nurtured. Our client offers a supportive work culture that prioritises employee growth, providing opportunities for professional development and hands-on experience with the latest technologies. Enjoy a collaborative environment that encourages problem-solving and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Dungannon
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who might know about openings for IT Support Technicians. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to Windows 10/11 and Microsoft 365. We recommend practising your problem-solving skills with real-life scenarios, as this will show your potential employer that you can think on your feet.
✨Tip Number 3
When you get an interview, don’t just focus on your skills; show your passion for customer service. Share examples of how you've helped users in the past, as this is key for an IT Support Technician role.
✨Tip Number 4
Apply through our website! It’s a great way to ensure your application gets seen. Plus, we often have exclusive listings that you won’t find elsewhere, so keep an eye out for those IT Support Technician roles!
We think you need these skills to ace IT Support Technician in Dungannon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 10/11 and Microsoft 365!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who thrives on challenges, so share those success stories that demonstrate your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Haughey Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your experience with troubleshooting PCs, laptops, and network issues. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT problems in the past. Think about specific situations where you resolved issues quickly and efficiently. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since this role involves providing support to staff, strong communication skills are key. Practice explaining technical concepts in simple terms. During the interview, make sure to listen carefully and respond thoughtfully to questions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your troubleshooting abilities. Prepare for questions like 'What would you do if a user can't connect to the Wi-Fi?' or 'How would you handle a support ticket that needs escalation?' This shows your critical thinking and prioritisation skills.
