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- Tasks: Handle customer calls, assist on-site, and manage data entry in a busy office.
- Company: Join a forward-thinking organisation in renewable energy and environmental services.
- Benefits: Enjoy competitive pay, 30 days leave, and private healthcare after probation.
- Other info: Flexible hours and opportunities for career growth in a dynamic environment.
- Why this job: Make a difference in sustainability while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 24000 - 30000 £ per year.
A well-established and forward-thinking organisation within the renewable energy and environmental services sector is seeking to recruit a Customer Service Administrator.
About the Company
This organisation specialises in the production of renewable fuels from organic waste. Operating across multiple sites in Northern Ireland, they provide essential collection and disposal services to the agricultural sector, alongside the handling of food and butchery waste. The company plays a key role in supporting sustainability and the local farming community.
Role Responsibilities
- Handling a high volume of incoming telephone calls from customers
- Assisting customers on-site when required
- Accurately inputting data into internal systems
- Completing all relevant documentation in line with company procedures
- Carrying out general administrative duties within a busy office environment
Requirements
- Previous experience in a similar customer service or administrative role (highly desirable)
- Strong administrative background
- Customer-focused with excellent communication skills
- Proficient in Microsoft Office, particularly Excel
- Experience with ERP systems (e.g. Navision) is advantageous
- Strong numerical accuracy and methodical approach to work
- High level of attention to detail
- Excellent organisational and time management skills
- Ability to work both independently and as part of a team
- Capable of working to deadlines in a fast-paced environment
- Flexible approach to working hours when required
Working Hours
Monday - Friday: 8:00am - 4:30pm
Saturday: 8:00am - 12:00 noon (on a rota basis)
Benefits
- Competitive hourly rate (depending on experience)
- Overtime paid at time-and-a-half after 40 hours and double time on Saturday afternoons
- Mileage reimbursement where travel between sites is required
- 30 days annual leave (including statutory days, pro rata)
- Pension scheme
- Life insurance (subject to successful completion of probation)
- Private healthcare (following probation)
- Opportunities for career progression within a growing organisation
Customer Service Centre Advisor (FTC) (Permanent) in Dungannon employer: Haughey Recruitment
Contact Detail:
Haughey Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Advisor (FTC) (Permanent) in Dungannon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects in renewable energy. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or deadlines in previous roles. This will demonstrate that you can thrive in a busy office environment like theirs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Centre Advisor (FTC) (Permanent) in Dungannon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Centre Advisor role. Highlight your previous experience in customer service or administrative roles, and don’t forget to showcase your communication skills and attention to detail!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about renewable energy and how your skills align with our company values. Keep it concise but engaging – we want to see your personality!
Show Off Your Tech Skills: Since proficiency in Microsoft Office and ERP systems is a plus, make sure to mention any relevant experience you have. If you’ve worked with Excel or similar software, give us the details – we love a tech-savvy candidate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Haughey Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the organisation. Understand their role in renewable energy and how they support sustainability. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Since the role involves handling a high volume of calls and assisting customers on-site, be ready to share specific examples from your past experiences. Highlight situations where you resolved issues or improved customer satisfaction, as this will demonstrate your capability in a customer-focused environment.
✨Demonstrate Your Administrative Prowess
With a strong emphasis on administrative duties, make sure to discuss your experience with data input and documentation. Mention any familiarity with Microsoft Office, especially Excel, and if you have experience with ERP systems like Navision, don’t forget to bring that up!
✨Prepare for a Fast-Paced Environment
The company operates in a busy office setting, so be prepared to discuss how you manage your time and stay organised under pressure. Share strategies you use to meet deadlines and handle multiple tasks simultaneously, as this will show you’re ready for the demands of the role.