At a Glance
- Tasks: Manage key customer accounts and ensure timely order delivery.
- Company: Dynamic engineering firm in Dungannon with a focus on customer satisfaction.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Opportunity to work in a fast-paced environment with a focus on improvement.
- Why this job: Be the vital link between customers and production, making a real impact.
- Qualifications: 2+ years in customer service, strong communication, and IT skills.
The predicted salary is between 40500 - 49500 £ per year.
Job Role: Customer Account Manager in Dungannon
Our Engineering client in the Dungannon area is recruiting for an experienced Customer Account Manager to manage key customer accounts and ensure orders are delivered accurately and on time.
Key Responsibilities
- Act as the primary point of contact for allocated customer accounts, building strong, long-term relationships.
- Receive, review and process customer orders efficiently and fully, with technical specifications.
- Ensure all customer drawings, revisions and technical documentation are accurately communicated to
- Production & Purchasing teams and if required arrange technical reviews with the relevant persons.
- Ensure the correct drawing pack is available for orders and communicate the key technical information, purchasing requirements and pricing details, ensuring relevant teams have all the details they require.
- Attend the daily production meeting to review current production progress, discuss priorities, identify any potential issues, and communicate customer requirements to ensure orders remain on schedule.
- Liaise with the Despatch Supervisor to make sure customer orders are packed in line with customer-specific packaging requirements and are suitable for the intended mode of transport.
Coordinate the delivery schedules and logistics plans to ensure orders are despatched accurately and on time, resolving any issues that could impact delivery commitments.
- Monitor production and despatch schedules and proactively communicate order updates, delays or changes to customers.
- Discuss urgent orders with the Senior Customer Accounts Manager for agreement of lead time with the Production Manager.
- Resolve customer issues promptly by working with the relevant internal teams to identify and implement effective solutions.
Record customer complaints accurately, communicate them with the Quality team where required, and keep customers updated on progress through to resolution.
- Obtain transport quotations and coordinate the shipment of customer orders worldwide.
Build and maintain strong relationships with external hauliers, negotiate competitive transport rates, and ensure the most cost-effective and reliable delivery solution is selected to mee customer delivery requirements.
- Report weekly on service performance for customers, including on-time delivery, trends and any issues.
- Champion the on-time delivery KPI by highlighting risks, driving improvements, and working with internal teams to ensure customer orders are delivered on time and in specification.
- Maintain a Lean mindset by suggesting & implementing improvements across the customer accounts operational processes.
- Ensure adherence to company policies & procedures, including relevant Risk Assessments and Safe Systems of Work (SSOW’s) when in the production, dispatch or yard facilities.
About You
- Minimum 2 years’ customer service experience.
- Strong communication and relationship-building skills.
- Excellent organisation and time-management abilities.
- Strong IT skills, including Microsoft Office.
- Confident problem-solver with the ability to use initiative.
- Engineering/manufacturing or logistics experience is desirable.
For more information on this Customer Account Manager in Dungannon please contact Eunice Loughran on 02887440033 or email eunice@haugheyrecruitment. com
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Customer Account Manager in Dungannon employer: Haughey Recruitment
Join a dynamic and growing organisation in Co. Tyrone as a Part-Time Accounts Assistant & Office Manager, where you will enjoy a flexible working pattern and a supportive work culture that values your contributions. With competitive pay, paid holidays, and a pension fund, this role offers not only immediate responsibilities but also long-term career growth opportunities in a collaborative environment. Experience the unique advantage of being part of a team that prioritises employee well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Dungannon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haughey Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haughey Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Dungannon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haughey Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Haughey Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haughey Recruitment!
How to prepare for a job interview at Haughey Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
