Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone, email, or face-to-face and manage queries using CRM.
- Company: Modern distribution company in Dungannon with a focus on customer service.
- Benefits: Company pension, paid holidays, free parking, and career progression opportunities.
- Why this job: Join a growing team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience, strong Microsoft Office skills, and a proactive attitude.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Representative (Graduate Opportunity) Overview An excellent opportunity for a graduate or early-career candidate to join a growing, fast-paced environment. This role offers a strong foundation in customer service, operations, and business processes, with opportunities to develop valuable skills and progress your career. Key Responsibilities Manage customer queries via phone, email, and online systems Support customers with online ordering and process orders Take ownership of queries, ensuring timely and effective resolution Assist with
Customer Service Representative employer: Haughey Recruitment
Contact Detail:
Haughey Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve issues. We want to demonstrate our problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Show off your tech skills! Since the job involves using CRM systems and Microsoft Office, be ready to discuss your experience with these tools. We can even mention specific examples of how we've used them effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the position and keeps us fresh in their minds.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills relevant to the role. We want to see how you’ve dealt with customers in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show us your personality and explain why you’re the perfect fit for our Customer Service Representative role. Keep it friendly and professional.
Show Off Your Skills: Don’t forget to mention your Microsoft Office skills, especially Excel and Outlook. We love candidates who can demonstrate their tech-savviness, so give us the details on your experience with these tools.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Haughey Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your past experiences and how you've handled difficult situations. Think of specific examples that showcase your problem-solving skills and ability to take initiative.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM to manage customer queries, it’s a good idea to research common CRM platforms. If you have experience with any, be prepared to talk about how you used them to improve customer interactions or streamline processes.
✨Show Off Your Microsoft Skills
Make sure you’re comfortable with Microsoft Outlook and Excel. You might be asked to demonstrate your proficiency, so practice creating reports or managing data in Excel. Highlight any specific tasks you've completed using these tools in your previous roles.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Think of examples where you’ve successfully collaborated with others as well as instances where you took ownership of a project on your own. This will show that you can adapt to different working styles.