At a Glance
- Tasks: Lead quality processes and resolve customer complaints in a dynamic manufacturing environment.
- Company: Busy manufacturing client in Dungannon with a focus on world-class quality standards.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Other info: Join a collaborative team dedicated to continuous improvement and innovation.
- Why this job: Make a real impact by ensuring top-notch product quality and customer satisfaction.
- Qualifications: Strong technical knowledge, excellent communication skills, and a proactive attitude.
The predicted salary is between 38250 - 46750 £ per year.
Job Role Customer Quality Manager in Dungannon Overview Our busy Manufacturing client in the Dungannon area requires a Customer Quality Manager to join their Quality Team.
As the Customer Quality Manager, you will take a leading role in ensuring that effective quality processes, plans and reporting are in place to make sure that the quality standard of the company’s products continues to meet world class quality standards.
This role will require the Customer Quality Manager to work closely with the department’s Quality Manager in resolving repeat customer replacements.
Main Responsibilities Maintain and continuously improve highly effective procedures for complaint processing and investigation.
This includes handling customer complaints promptly and effectively.
Liaise with Customer Services Team in resolving customer quality related issues and provide point of escalation for the Customer Services Team where required.
Attend regular meetings with Customers and act as company’s quality representative.
Monitor customer feedback, respond and act where necessary - identify trends and proactively and trend the status of Customer Replacement and associated Quality Metrics.
Liaise with Quality Manager and production departments to provide solutions and drive closure of Replacement NCRs and ultimately reduce recurring issues and close out times.
Ensure Quality Metric data is accurate and always reflects actuals.
Conduct a Root Cause Analysis and assign area responsibility for implementation of Corrective Action for Customer Complaints and Customer Replacements.
Support the Quality Team in relation to the implementation Quality Standards across all products.
Any other reasonable duties which may be required by management from time to time.
Skills Required Strong technical knowledge which can be applied to a Manufacturing Environment Ability to build strong Customer relationships and be a team player.
Self-Motivated individual and able to multi-task and prioritise own work.
A can do, find a way, attitude.
Experience of delivering high quality work to deadline Creativity, diplomacy, self-motivation and self confidence Must display initiative and integrity.
Excellent interpersonal and communication skills Proficient in Microsoft Office; specifically the use of Microsoft Excel to filter, identify, analyse and interpret trends or patterns in data Contact For more information on this Customer Quality Manager in Dungannon position please contact Eunice Loughran on 02887440033 or email eunice@haugheyrecruitment. com #J-18808-Ljbffr
Customer Quality Manager in Dungannon employer: Haughey Recruitment
As a Commercial Sales Manager with us, you'll thrive in a dynamic work culture that values innovation and collaboration. We offer competitive salaries, performance-related bonuses, and a company vehicle, alongside ongoing professional development opportunities to help you grow your career. Join our award-winning team in Ireland, where your contributions will directly impact our success and foster strong relationships within the construction and landscaping sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Quality Manager in Dungannon
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Haughey Recruitment, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Customer Quality Manager in Dungannon
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Haughey Recruitment specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Haughey Recruitment
✨Know Your Manufacturing Processes
Before you walk into the interview with Haughey Recruitment, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Haughey Recruitment value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
