The Opportunity An exciting opportunity has arisen for an Internal Account Manager to join a well-established and growing business based in Cookstown. Working as part of a busy customer service team, you'll play a key role in supporting existing customer accounts, working closely with field-based Account Managers to ensure an exceptional customer experience. This role is ideal for someone who enjoys building relationships, solving problems, and delivering a high standard of customer service in a fast-paced commercial environment. Key Responsibilities Support Account Managers with the day-to-day management of customer accounts. Respond promptly to customer enquiries and ensure issues are resolved efficiently. Build strong working relationships with customers and internal departments to deliver excellent service. Process new customer contracts, renewals, amendments and cancellations. Manage customer orders, stock requests and product requirements. Raise invoices and process credits where required. Monitor customer accounts and assist with resolving outstanding debt issues. Log and manage customer complaints, ensuring appropriate follow-up and resolution. Produce regular reports and maintain accurate customer records using internal systems. Assist with customer site visits, stock takes and account reviews when required. Work collaboratively with colleagues across customer service, operations and sales to support business objectives. About You We're looking for someone who has: Previous experience in an Account Management, Customer Service, Sales Support or Internal Sales role. Excellent communication and relationship-building skills. A proactive, customer-focused approach with strong problem-solving abilities. Good commercial awareness and attention to detail. Strong organisational skills with the ability to manage multiple tasks. Competent IT skills, including experience using Microsoft Office and CRM systems. The ability to work both independently and as part of a team. What's on Offer Excellent opportunity to join a stable and growing organisation. Supportive and collaborative working environment. Ongoing training and professional development. Long-term career progression opportunities. If you're an organised, customer-focused professional looking to develop your career within a successful business, we'd love to hear from you. Apply today for a confidential discussion.
TLNT1_NI
Internal Account Manager TLNT1_NI in Cookstown employer: Haughey Recruitment
Join a dynamic and growing organisation in Co. Tyrone as a Part-Time Accounts Assistant & Office Manager, where you will enjoy a flexible working pattern and a supportive work culture that values your contributions. With competitive pay, paid holidays, and a pension fund, this role offers not only immediate responsibilities but also long-term career growth opportunities in a collaborative environment. Experience the unique advantage of being part of a team that prioritises employee well-being and professional development.
