At a Glance
- Tasks: Assist with sales calls and online queries while providing top-notch customer service.
- Company: Join a thriving online retailer with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, health benefits, generous staff discounts, and a pension scheme.
- Other info: Flexible working hours and weekly pay for a balanced lifestyle.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: IT proficiency and strong communication skills are essential.
The predicted salary is between 24525 - 29975 £ per year.
Due to an increase in orders, our online Retailer is seeking a Customer Service Administrator to join their team.
Responsibilities: Assist with the administration of processing of sales calls that come in as well as online queries.
Ensure that all customer enquiries are handled in a professional manner and used as a sales opportunity.
Ensure that customers accounts are prepared and maintained and that payments are dealt with according to companys cash handling procedures.
Arrange deliveries / appointments with customers by telephone or on person.
Contact suppliers and check expected arrival dates of goods to the premise.
Update website with new products and prices.
Person
Specification: IT proficent Customer driven with the ability to communicate at all levels.
Motivated, with keen attention to detail.
Benefits: Competitive salary.
Westfield Health Benefits.
Generous staff discount.
Pension scheme.
Weekly pay.
- Hours of work: Monday -Friday 9.30am-5.30pm (day off during the week and
- Saturday: 10am-4pm There will be some flexibility with the start times
Skills: sales administration customer service processing orders
Benefits: Medical Aid / Health Care Company pension Staff Discounts
TLNT1_NI
Customer Service Administrator TLNT1_NI in Cookstown employer: Haughey Recruitment
As a Commercial Sales Manager with us, you'll thrive in a dynamic work culture that values innovation and collaboration. We offer competitive salaries, performance-related bonuses, and a company vehicle, alongside ongoing professional development opportunities to help you grow your career. Join our award-winning team in Ireland, where your contributions will directly impact our success and foster strong relationships within the construction and landscaping sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator TLNT1_NI in Cookstown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haughey Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haughey Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator TLNT1_NI in Cookstown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haughey Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Haughey Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haughey Recruitment!
How to prepare for a job interview at Haughey Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
