At a Glance
- Tasks: Manage guest reservations and provide top-notch customer service in a stylish hotel.
- Company: High-end apartment hotel in East London with a vibrant atmosphere.
- Benefits: Join a dynamic team and enjoy a supportive work environment.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Perfect for those who love hospitality and want to make guests feel special.
- Qualifications: Previous hotel or reservations experience and MEWS system knowledge required.
The predicted salary is between 21150 - 25850 £ per year.
Location: East London
Start: Ideally immediately / up to 2 weeks’ notice
We’re working with a high-end, stylish apartment hotel in East London who are looking for a Reservations Admin Agent to join their team and support the Revenue Manager. This is a great opportunity for someone with previous hotel reservations and administration experience, who is confident using MEWS and enjoys working in a busy, guest-focused environment.
Key Responsibilities
- Responding to enquiries from guests, customers, travel agencies and other partners
- Following up on group bookings and agency enquiries
- Managing payment arrangements and ensuring payments are processed correctly
- Handling invoicing and billing
- Dealing with ad hoc queries and requests from individual guests
- Maintaining strong relationships with guests and agency partners
- Managing and updating reservations through the MEWS system
- Supporting the Revenue Manager with general reservations and administrative tasks
- Providing excellent customer service and ensuring enquiries are dealt with promptly and professionally
About You
- Previous hotel, reservations or hospitality experience
- Strong customer service and administration skills
- Experience with billing and invoicing
- Excellent attention to detail and organisation
- Confident communication skills, both written and verbal
- Hands-on experience using MEWS – this is essential
- The ability to work independently while supporting the wider team
- Availability to start immediately or with a maximum of 2 weeks’ notice
This is a lovely opportunity to join a high-end apartment hotel with a great working environment, and would suit someone who enjoys a varied reservations and administrative role.
Please note: MEWS experience is essential for this position. Applications without previous MEWS experience will not be considered.
Reservations Agent employer: Hatty Blue Recruitment
Join a high-end apartment hotel in East London, where you will thrive in a vibrant and guest-focused environment. We offer a supportive work culture that values your contributions, alongside opportunities for professional growth within the hospitality sector. With a commitment to excellence and a stylish setting, this role as a Reservations Agent promises a rewarding experience for those passionate about delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hatty Blue Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hatty Blue Recruitment
Don't be shy about reaching out to Hatty Blue Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hatty Blue Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hatty Blue Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
