At a Glance
- Tasks: Support a busy workplace by managing calls, mail, and ensuring a welcoming environment.
- Company: Join a dynamic team in Portsmouth focused on exceptional customer service.
- Benefits: Enjoy a varied role with opportunities for skill development and ongoing training.
- Other info: Fast-paced environment where no two days are the same!
- Why this job: Make a real impact in creating a positive workplace experience every day.
- Qualifications: Experience in customer service or facilities, strong communication, and organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
Location: Portsmouth
Contract Type: Full-Time, Temp to Perm
Hours: 8am - 5pm
About the Role
We are seeking a professional, organised, and customer-focused Facilities Assistant to join a busy workplace team in Portsmouth. This is an excellent opportunity for someone who enjoys a varied role, takes pride in delivering exceptional customer service, and thrives in a fast-paced office environment. As a key member of the facilities team, you will help ensure the smooth day-to-day operation of the workplace, acting as a central point of contact for employees, visitors, contractors, and service providers. You will play an important role in maintaining a safe, welcoming, and efficient working environment.
Key Responsibilities
- Answer and manage incoming calls in a professional and courteous manner, providing excellent customer service at all times.
- Maintain switchboard records and reporting information.
- Coordinate incoming and outgoing mail, parcels, courier deliveries, and recorded/special deliveries.
- Act as the main point of contact for postage and courier-related queries.
- Track incoming and outgoing goods and support invoice and courier administration.
- Liaise with landlord and client representatives to ensure building services are delivered effectively.
- Support visitor management processes and ensure contractors and visitors comply with site security requirements.
- Conduct daily building inspections and meeting room checks, recording actions and escalating issues where required.
- Assist with meeting room and event setup requests.
- Monitor and maintain kitchen, breakout, and communal areas, ensuring they remain clean, stocked, and presentable.
- Replenish washroom and kitchen consumables throughout the day.
- Carry out monthly workplace inspections and weekly cleaning quality audits.
- Ensure notice boards and workplace signage are maintained to a high standard.
- Manage stationery supplies and maintain stock records.
- Support planned preventative maintenance (PPM) activities and contractor attendance.
- Manage access cards, staff lockers, and related administration.
- Attend regular team meetings and coordinate handovers with evening cleaning teams.
- Follow all health, safety, environmental, and emergency procedures.
- Report accidents, incidents, hazards, and concerns promptly.
- Maintain a safe, tidy, and professional workplace environment.
About You
To be successful in this role, you will have:
- Previous experience in a facilities, reception, workplace, hospitality, or customer service environment.
- Excellent telephone, verbal, and written communication skills.
- Strong customer service skills with a genuine desire to deliver a first-class experience.
- Good IT skills, including experience with data entry and Microsoft Office applications.
- Strong organisational skills and attention to detail.
- The ability to prioritise tasks and manage a varied workload.
- A proactive, flexible, and team-oriented approach.
- A professional and approachable manner when dealing with colleagues, visitors, and contractors.
What You'll Receive
- A varied and rewarding role within a professional workplace environment.
- Opportunities to develop your skills within facilities and workplace management.
- Supportive team culture with ongoing training and development.
- The chance to work in a role where no two days are the same.
If you are passionate about customer service, enjoy building relationships, and take pride in creating a positive workplace experience, we would love to hear from you.
Facilities Assistant in Portsmouth employer: HATTY BLUE RECRUITMENT
Join our dynamic team in Portsmouth as a Facilities Assistant, where you'll enjoy a varied and rewarding role in a supportive workplace environment. We prioritise employee growth with ongoing training opportunities and foster a collaborative culture that values exceptional customer service. Experience the satisfaction of contributing to a safe and welcoming atmosphere while building meaningful relationships with colleagues and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HATTY BLUE RECRUITMENT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HATTY BLUE RECRUITMENT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Assistant in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HATTY BLUE RECRUITMENT:Your cover letter is your chance to shine! Tell us why you want to work at HATTY BLUE RECRUITMENT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HATTY BLUE RECRUITMENT!
How to prepare for a job interview at HATTY BLUE RECRUITMENT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
