At a Glance
- Tasks: Lead and manage corporate reception and workplace experience contracts across London.
- Company: Dynamic company focused on exceptional customer experiences and strong client relationships.
- Benefits: Competitive salary, performance bonus, health benefits, and gym discounts.
- Other info: Join a supportive team that values collaboration and innovation.
- Why this job: Make a real impact while working with prestigious corporate clients in a fast-paced environment.
- Qualifications: Proven experience in multi-site operations and strong leadership skills.
The predicted salary is between 55000 - 55000 £ per year.
Location: London/Multi-site with regular client site visits
Job Type: Full Time
Reports to: Head of Client Experience
Our client is looking for an experienced Operations Manager to lead a portfolio of corporate reception and workplace experience contracts across London. In this role, you will be responsible for delivering exceptional customer experiences, building strong client relationships, leading high-performing teams, and ensuring operational and commercial success across multiple sites.
You will lead the day-to-day delivery of workplace experience and reception services, ensuring consistently high standards across all locations. You will manage, support, and develop Account Managers, Reception Managers, and Site Managers, helping them to achieve both individual and team objectives.
Building trusted relationships with clients will be a key part of the role, with responsibility for leading regular performance reviews and maintaining open communication. You will also drive service excellence by identifying opportunities for innovation and continuous improvement.
In addition, you will oversee contract budgets, monitor profitability, and ensure performance meets agreed KPIs and SLAs. Maintaining compliance with company policies, health and safety requirements, and quality standards will also form an important part of your role.
You will have proven experience managing multi-site workplace, reception, hospitality, or facilities operations, together with strong leadership and people management skills. You will be confident in developing client relationships and managing stakeholders at all levels, while demonstrating commercial awareness through effective budget and cost management. Above all, you will have a genuine passion for delivering outstanding customer experiences.
Our client offers a competitive salary of £55,000, together with a performance bonus and Life Assurance. You'll also benefit from Aviva Digicare, a Cycle to Work scheme, discounted gym membership, and the opportunity to work with prestigious corporate clients. In addition, you'll join a supportive leadership team that encourages collaboration and provides genuine opportunities to make a real impact.
If you're a customer-focused operational leader who thrives in a fast-paced environment, we'd love to hear from you.
Operations Manager employer: Hatty Blue Recruitment
Join a dynamic and growing commercial cleaning business in London, where your expertise as a People Development Manager will be valued and impactful. With a strong focus on employee growth and development, you'll have the opportunity to shape the company's people strategy while enjoying a supportive work culture that prioritises collaboration and innovation. Benefit from competitive salary packages, comprehensive benefits, and the chance to influence a workforce of over 200 employees in a meaningful way.
