At a Glance
- Tasks: Lead and manage corporate reception and workplace experience contracts across London.
- Company: Dynamic company focused on exceptional customer experiences and strong client relationships.
- Benefits: Competitive salary, performance bonus, health benefits, and gym discounts.
- Other info: Join a supportive team that values collaboration and innovation.
- Why this job: Make a real impact while working with prestigious corporate clients in a fast-paced environment.
- Qualifications: Proven experience in multi-site operations and strong leadership skills.
The predicted salary is between 55000 - 55000 £ per year.
Location: London/Multi-site with regular client site visits
Job Type: Full Time
Reports to: Head of Client Experience
Our client is looking for an experienced Operations Manager to lead a portfolio of corporate reception and workplace experience contracts across London. In this role, you will be responsible for delivering exceptional customer experiences, building strong client relationships, leading high-performing teams, and ensuring operational and commercial success across multiple sites.
You will lead the day-to-day delivery of workplace experience and reception services, ensuring consistently high standards across all locations. You will manage, support, and develop Account Managers, Reception Managers, and Site Managers, helping them to achieve both individual and team objectives.
Building trusted relationships with clients will be a key part of the role, with responsibility for leading regular performance reviews and maintaining open communication. You will also drive service excellence by identifying opportunities for innovation and continuous improvement.
In addition, you will oversee contract budgets, monitor profitability, and ensure performance meets agreed KPIs and SLAs. Maintaining compliance with company policies, health and safety requirements, and quality standards will also form an important part of your role.
You will have proven experience managing multi-site workplace, reception, hospitality, or facilities operations, together with strong leadership and people management skills. You will be confident in developing client relationships and managing stakeholders at all levels, while demonstrating commercial awareness through effective budget and cost management. Above all, you will have a genuine passion for delivering outstanding customer experiences.
Our client offers a competitive salary of £55,000, together with a performance bonus and Life Assurance. You'll also benefit from Aviva Digicare, a Cycle to Work scheme, discounted gym membership, and the opportunity to work with prestigious corporate clients. In addition, you'll join a supportive leadership team that encourages collaboration and provides genuine opportunities to make a real impact.
If you're a customer-focused operational leader who thrives in a fast-paced environment, we'd love to hear from you.
Operations Manager employer: HATTY BLUE RECRUITMENT
Join a dynamic and growing commercial cleaning business in London, where your expertise as a People Development Manager will be valued and impactful. With a strong focus on employee growth and development, you'll have the opportunity to shape the company's people strategy while enjoying a supportive work culture that prioritises collaboration and innovation. Benefit from competitive salary packages, comprehensive benefits, and the chance to influence a workforce of over 200 employees in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HATTY BLUE RECRUITMENT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HATTY BLUE RECRUITMENT
Don't be shy about reaching out to HATTY BLUE RECRUITMENT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HATTY BLUE RECRUITMENT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HATTY BLUE RECRUITMENT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
