At a Glance
- Tasks: Lead and manage corporate reception and workplace experience contracts across London.
- Company: Dynamic company focused on exceptional customer experiences and strong client relationships.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Opportunity to innovate and improve services while ensuring client satisfaction.
- Why this job: Make a real impact by driving service excellence and leading high-performing teams.
- Qualifications: Experience in operations management and strong leadership skills.
The predicted salary is between 55000 - 55000 £ per year.
Location: London/Multi-site with regular client site visits
Job Type: Full Time
Salary: £55,000
Reports to: Head of Client Experience
Our client is looking for an experienced Operations Manager to lead a portfolio of corporate reception and workplace experience contracts across London. In this role, you will be responsible for delivering exceptional customer experiences, building strong client relationships, leading high-performing teams, and ensuring operational and commercial success across multiple sites.
You will lead the day-to-day delivery of workplace experience and reception services, ensuring consistently high standards across all locations. You will manage, support, and develop Account Managers, Reception Managers, and Site Managers, helping them to achieve both individual and team objectives.
Building trusted relationships with clients will be a key part of the role, with responsibility for leading regular performance reviews and maintaining open communication. You will also drive service excellence by identifying opportunities for innovation and continuous improvement.
In addition, you will oversee contract budgets, monitor profitability, and ensure performance meets agreed KPIs and SLAs. Maintaining compliance with company policies, health and safety requirements, and quality standards will also be essential.
Operations Manager employer: Hatty Blue Recruitment Ltd
As a leading marketing agency based in London, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Our employees enjoy competitive salaries, comprehensive benefits, and ample opportunities for professional growth, making it an ideal environment for those looking to advance their careers in HR and payroll management.
Contact Details:
Hatty Blue Recruitment Ltd Recruitment Team
