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- Tasks: Be the friendly face of our clinic, helping patients feel cared for and supported.
- Company: Join Hatt’s, a close-knit team with big values and a supportive community.
- Benefits: Enjoy 5 weeks holiday, free fitness classes, and discounts on health services.
- Other info: Flexible shifts, no weekends, and opportunities for personal growth and team bonding.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: 2+ years in customer service, strong communication skills, and a full UK driving license.
The predicted salary is between 11 - 14 £ per hour.
Are you passionate about delivering exceptional customer service and making a real difference in people’s lives? Do you thrive in a fast-paced, people-focused environment? At Hatt’s, we do things differently. We’re a close-knit team with big values, offering more than just a job. We offer a community that supports, develops and celebrates you.
Job Overview
- Pay: £12.75 per hour
- Hours: Part-time (26.5 hours per week) or Full-time (34 hours per week)
- Locations: The part time role is based across our Devizes and Marlborough clinics. The full time role is based across our Devizes and Frome clinics.
5 weeks holiday (rising to 7.5 with length of service)
- Free weekly Pilates or Strength & Movement class
- 50% off all our other health services
- Access to an Employee Assistance Programme
- A structured induction, regular 1:1s and ongoing coaching support
- A say in how we run things – we’re always improving together
- Team socials, annual getaways and a genuine, friendly culture
About the role
You’ll be the warm, professional first point of contact for our patients, in person, by phone and by e-mail. You’ll be the person who helps them feel genuinely cared for.
- Build rapport and meaningful relationships with our patients
- Confidently handle bookings, payments and enquiries
- Help maintain the clinic’s smooth day-to-day running
- Keep clinic environments clean, welcoming and professional
- Be a key part of a supportive, high-performing team
Working hours & locations
You will work two evening shifts per week (which finish at 20:30) and the rest of your shifts will be typical business hours. We plan shifts well in advance to support your work-life balance and we don’t open on weekends.
- Part time role – you’ll predominantly be working across our Devizes & Marlborough clinics. A full UK driving license and access to your own vehicle are essential.
- Full time role – you’ll predominantly be working across our Devizes & Frome clinics. A full UK driving license and access to your own vehicle are essential.
Who we’re looking for
- Have 2 + years experience in a front-facing customer service role.
- Are confident, organised and calm under pressure.
- Love helping people and take pride in creating great experiences.
- Are a strong team player who communicates clearly and kindly.
- Are open to feedback and coaching as part of your growth.
- Have a full UK driving license.
Ready to apply? Please send us your CV and cover letter telling us why you feel you would be a great fit for this role.
Clinic Receptionist in Marlborough employer: Hatt Clinic
Contact Detail:
Hatt Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Receptionist in Marlborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hatt’s social media and website. Understanding their values and community vibe will help you connect better during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you’d handle different situations with patients. Being able to demonstrate your experience in a calm and organised manner will show you’re the perfect fit for the role.
✨Tip Number 3
Be ready to share your stories! When they ask about your past experiences, have a couple of examples up your sleeve that highlight your skills in building rapport and handling pressure. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re genuinely interested in the role and helps keep you on their radar. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Clinic Receptionist in Marlborough
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for customer service in your CV and cover letter. We want to see how you genuinely care about making a difference in people's lives, so share any relevant experiences that highlight this.
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application specifically for the Clinic Receptionist role at Hatt’s. Highlight your front-facing customer service experience and how it aligns with our values and the job description.
Be Professional Yet Friendly: Remember, you’ll be the first point of contact for our patients. Use a warm and professional tone in your written application. Show us that you can balance professionalism with a friendly approach, as that’s what we value here at Hatt’s.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hatt Clinic
✨Know the Company Culture
Before your interview, take some time to research Hatt’s values and community spirit. Understanding their focus on exceptional customer service and team support will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered outstanding customer service. Highlight how you built rapport with clients and handled challenging situations, as this role is all about making patients feel cared for.
✨Practice Calmness Under Pressure
Since the role requires being organised and calm in a fast-paced environment, think of scenarios where you successfully managed stress. Practising responses to potential high-pressure questions can help you convey your ability to stay composed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the clinic's approach to patient care. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.