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- Tasks: Be the friendly face of our clinic, helping patients feel cared for and managing bookings.
- Company: Join Hatt’s, a supportive community that values teamwork and personal growth.
- Benefits: Enjoy 5 weeks holiday, free fitness classes, and discounts on health services.
- Other info: Flexible shifts, no weekends, and opportunities for career development.
- Why this job: Make a real difference in people's lives while working in a dynamic, people-focused environment.
- Qualifications: 2+ years in customer service, strong communication skills, and a full UK driving license.
The predicted salary is between 11 - 14 £ per hour.
Are you passionate about delivering exceptional customer service and making a real difference in people’s lives? Do you thrive in a fast-paced, people-focused environment? At Hatt’s, we do things differently. We’re a close-knit team with big values, offering more than just a job. We offer a community that supports, develops and celebrates you.
Job Overview
- Pay: £12.75 per hour
- Hours: Part-time (26.5 hours per week) or Full-time (34 hours per week)
- Locations: The part time role is based across our Devizes and Marlborough clinics. The full time role is based across our Devizes and Frome clinics.
Benefits
- 5 weeks holiday (rising to 7.5 with length of service)
- Free weekly Pilates or Strength & Movement class
- 50% off all our other health services
- Access to an Employee Assistance Programme
- A structured induction, regular 1:1s and ongoing coaching support
- A say in how we run things – we’re always improving together
- Team socials, annual getaways and a genuine, friendly culture
About the role
You’ll be the warm, professional first point of contact for our patients, in person, by phone and by e-mail. You’ll be the person who helps them feel genuinely cared for.
- Build rapport and meaningful relationships with our patients
- Confidently handle bookings, payments and enquiries
- Help maintain the clinic’s smooth day-to-day running
- Keep clinic environments clean, welcoming and professional
- Be a key part of a supportive, high-performing team
Working hours & locations
You will work two evening shifts per week (which finish at 20:30) and the rest of your shifts will be typical business hours. We plan shifts well in advance to support your work-life balance and we don’t open on weekends. Part time role – you’ll predominantly be working across our Devizes & Marlborough clinics. A full UK driving license and access to your own vehicle are essential. Full time role – you’ll predominantly be working across our Devizes & Frome clinics. A full UK driving license and access to your own vehicle are essential.
Who we’re looking for
- Have 2 + years experience in a front-facing customer service role.
- Are confident, organised and calm under pressure.
- Love helping people and take pride in creating great experiences.
- Are a strong team player who communicates clearly and kindly.
- Are open to feedback and coaching as part of your growth.
- Have a full UK driving license.
Ready to apply? Please send us your CV and cover letter telling us why you feel you would be a great fit for this role.
Clinic Receptionist in Frome employer: Hatt Clinic
Contact Detail:
Hatt Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Receptionist in Frome
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hatt’s social media and website. Understanding their values and community vibe will help you connect with them during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you’ve made a difference for someone. Be ready to share those stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help you feel more confident when you walk into that interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Clinic Receptionist in Frome
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for customer service in your CV and cover letter. We want to see how you genuinely care about making a difference in people's lives, so share any relevant experiences that highlight this.
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect the values and requirements mentioned in the job description. We love seeing candidates who take the time to align their skills with what we’re looking for.
Be Professional Yet Warm: Since you'll be the first point of contact for our patients, it’s important to convey a warm and professional tone in your written application. Use friendly language but keep it polished – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Hatt Clinic
✨Know the Company Culture
Before your interview, take some time to understand Hatt’s unique culture and values. They pride themselves on being a close-knit team that supports each other, so be ready to discuss how you can contribute to that community spirit.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare specific examples from your past experiences where you made a real difference for customers. Highlight your ability to build rapport and handle enquiries with care.
✨Demonstrate Organisational Skills
As a Clinic Receptionist, you'll need to juggle multiple tasks. Be prepared to talk about how you stay organised and calm under pressure. Maybe share a story about a busy day and how you managed it effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about team dynamics or how they support ongoing development, which aligns with their commitment to coaching and growth.