At a Glance
- Tasks: Be the friendly face of our clinic, helping patients feel cared for and managing bookings.
- Company: Join Hatt’s, a supportive community with strong values and a focus on personal development.
- Benefits: Enjoy competitive pay, 5 weeks holiday, free fitness classes, and discounts on health services.
- Other info: Flexible shifts, team socials, and a culture that celebrates your growth.
- Why this job: Make a real difference in people's lives while working in a dynamic, people-focused environment.
- Qualifications: 2+ years in customer service, strong communication skills, and a full UK driving license.
The predicted salary is between 12.75 - 12.75 £ per hour.
Are you passionate about delivering exceptional customer service and making a real difference in people’s lives? Do you thrive in a fast-paced, people-focused environment? At Hatt’s, we do things differently. We’re a close-knit team with big values, offering more than just a job. We offer a community that supports, develops and celebrates you.
Job Overview
- Pay: £12.75 per hour
- Hours: Part-time (26.5 hours per week) or Full-time (34 hours per week)
- Locations: The part time role is based across our Devizes and Marlborough clinics. The full time role is based across our Devizes and Frome clinics.
5 weeks holiday (rising to 7.5 with length of service)
- Free weekly Pilates or Strength & Movement class
- 50% off all our other health services
- Access to an Employee Assistance Programme
- A structured induction, regular 1:1s and ongoing coaching support
- A say in how we run things – we’re always improving together
- Team socials, annual getaways and a genuine, friendly culture
About the role
You’ll be the warm, professional first point of contact for our patients, in person, by phone and by e-mail. You’ll be the person who helps them feel genuinely cared for.
- Build rapport and meaningful relationships with our patients
- Confidently handle bookings, payments and enquiries
- Help maintain the clinic’s smooth day-to-day running
- Keep clinic environments clean, welcoming and professional
- Be a key part of a supportive, high-performing team
Working hours & locations
You will work two evening shifts per week (which finish at 20:30) and the rest of your shifts will be typical business hours. We plan shifts well in advance to support your work-life balance and we don’t open on weekends.
- Part time role – you’ll predominantly be working across our Devizes & Marlborough clinics. A full UK driving license and access to your own vehicle are essential.
- Full time role – you’ll predominantly be working across our Devizes & Frome clinics. A full UK driving license and access to your own vehicle are essential.
Who we’re looking for
- Have 2 + years experience in a front-facing customer service role.
- Are confident, organised and calm under pressure.
- Love helping people and take pride in creating great experiences.
- Are a strong team player who communicates clearly and kindly.
- Are open to feedback and coaching as part of your growth.
- Have a full UK driving license.
Ready to apply? Please send us your CV and cover letter telling us why you feel you would be a great fit for this role.
Clinic Receptionist in Frome employer: Hatt Clinic
Hatt Clinic is an exceptional employer that prioritises both patient care and employee development, making it an ideal place for a Lead Physiotherapist. With a strong emphasis on collaboration and team success, you will find a supportive work culture that encourages professional growth and offers competitive salaries and benefits. Located in the United Kingdom, Hatt Clinic provides a unique opportunity to shape the future of physiotherapy while being part of a dedicated team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Receptionist in Frome
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hatt Clinic and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hatt Clinic and let us see your personality shine through!
We think you need these skills to ace Clinic Receptionist in Frome
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hatt Clinic.
Get Familiar with Our Brand:Before applying, take some time to learn about Hatt Clinic and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hatt Clinic
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hatt Clinic.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hatt Clinic will surely appreciate.
