At a Glance
- Tasks: Assist clients with special needs during their daily journeys, ensuring safety and wellbeing.
- Company: Join a supportive team dedicated to making a difference in clients' lives.
- Benefits: Earn £13.85 per hour with flexible part-time hours and valuable experience.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Make a real impact by helping those in need while gaining essential skills.
- Qualifications: Good English communication skills and a willingness to learn.
The predicted salary is between 13 - 14 £ per hour.
Location: 8 Rigg Approach
Job Purpose
To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Responsibilities
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Ensure that the client gains safe entry to the vehicle or their destination.
- Assist passengers to board and alight vehicles, including physically assisting passengers with severe disabilities.
- Maintain appropriate communication with the Controller, reporting any problems regarding the transport of a client (e.g., disruptive behaviour, absenteeism, lateness).
- Apply health and safety standards to ensure welfare of clients during boarding and alighting, including securing clients in seats with restraint systems and wheelchairs.
- Ensure vehicles are clean and tidy, hygiene standards met, and personal protective equipment and uniform are worn.
- Work flexible hours; core hours 07:00‑09:00 and 14:30‑16:30, with additional work as required.
- Operate in a predominantly outdoor environment, safe and efficient in all weather, traffic and road conditions.
- Meet physical and mental capability requirements to safely assist clients and perform emergency activities.
Daily Functions
- Operate and use equipment such as tail lifts and sitting restraints.
- Perform manual handling: pushing, lifting, carrying and supporting clients.
- Assistance with dressing and emergency toileting where required.
Variations of Duties
- Special client needs (mobility problems, learning difficulties, mental health issues, elderly, disabled).
- Type of transport, including fleet vehicles adapted for disabled access.
- Number and age of clients may vary.
Work Dimensions
The jobholder generally follows established guidelines but may use initiative to solve basic problems. For complex issues consult the Controller or supervisor.
Role
Contact with parents, guardians, carers, attendants, teachers, council staff and colleagues in a multi‑ethnic environment, providing assistance and information.
Technical Requirements
Use of mobile communications, tracking equipment, radio, telephone, messaging, GPS, etc., as required.
Required Criteria
- Good written and spoken English.
- Interest in self employment.
- Ability to complete in‑house training.
Closing Date: Thursday 1st October 2026
Contract Type: Part‑time
Salary: £13.85 per hour
H2S Self Employed Passenger Assistant - E10 -16 hrs pw in London employer: HATS Group
The HATS Group is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong commitment to fostering a supportive work culture, we offer flexible part-time roles that allow for meaningful engagement with the community while providing opportunities for personal and professional growth. Our team enjoys a collaborative environment where compassion and teamwork are at the forefront, making every day rewarding as you make a difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land H2S Self Employed Passenger Assistant - E10 -16 hrs pw in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how you would handle specific situations with clients, as this job requires a lot of on-the-spot problem-solving.
✨Tip Number 3
Show your passion for helping others! During interviews, share stories that highlight your experience with special needs clients or similar roles. This will demonstrate your commitment and suitability for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace H2S Self Employed Passenger Assistant - E10 -16 hrs pw in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about assisting clients with special needs and making their journeys safe and enjoyable.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills, especially those related to safety and client care. We appreciate a well-structured application that’s easy to read!
Tailor Your Application:Make sure to customise your application for this role. Highlight any previous experience you have in similar positions or working with individuals who have special needs. We love seeing how your background aligns with what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HATS Group
✨Know Your Role
Make sure you understand the responsibilities of a Passenger Assistant. Familiarise yourself with the job description, especially the safety and wellbeing aspects. This will help you demonstrate your commitment to client care during the interview.
✨Showcase Your Communication Skills
Since you'll be interacting with clients, parents, and colleagues, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you had to use your initiative to solve problems. Whether it was dealing with a difficult client or an unexpected situation, share these experiences to show that you're capable of handling the complexities of the role.
✨Prepare for Practical Questions
Expect questions about health and safety standards, manual handling, and assisting clients with special needs. Brush up on relevant procedures and be ready to discuss how you'd apply them in real-life situations.
