At a Glance
- Tasks: Drive safely while providing excellent customer service to clients.
- Company: Join a supportive company committed to safety and inclusivity.
- Benefits: Earn £13.54 per hour with flexible working hours and training opportunities.
- Other info: Enjoy a dynamic outdoor work environment with potential for career growth.
- Why this job: Make a difference in your community by helping transport children and vulnerable adults.
- Qualifications: Valid UK driving licence and PCO licence required; customer service skills are a plus.
The predicted salary is between 13 - 14 £ per hour.
A PCO company driver is responsible for driving a passenger‑carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home‑to‑school services.
Key Responsibilities
- Ensure the safety and wellbeing of clients throughout the journey and handover.
- Wear high‑visibility PPE in vehicle movement areas.
- Observe speed limits within bus depots and school premises.
- Check vehicle condition prior to service, including safety walk‑round, reporting defects, and completing defect cards or entering defects on electronic machines.
- Keep the vehicle clean and tidy before starting service.
- Comply with laws and company regulations regarding mobile phones, smoking, and prohibited equipment.
- Manage health, safety, security, welfare, environmental, and fire safety for yourself, customers, and colleagues.
- Attend safety briefings and training as required.
- Report all safety accidents/incidents using the company’s reporting procedure.
- Understand emergency and evacuation plans.
- Maintain a safe and tidy bus cab area.
- Provide a high standard of customer service, being friendly and professional.
- Assist children and vulnerable adults, the elderly, infirm, or disabled with additional needs.
- Drive company vehicles safely, legally, and professionally; follow the timetable and avoid running early or late when safe.
- Stay informed of road closures, diversions, or special events that may affect service by reading notices, attending briefings, or listening to supervisors.
- Hold a valid driving licence and Person PCO Licence at all times and provide proof to line manager.
Driver Licence and PCO Licence Compliance
- Licences are current and valid for the vehicle type.
- Medical renewals are up-to-date.
- Notify line manager of any changes that affect entitlement.
- Licences are available for inspection every six months.
- Report for work on time with correct equipment.
- Observe company dress code.
- Do not report to work if overtired or under the influence of alcohol or drugs.
- Follow notification procedures for absences.
- Report all incidents promptly.
- Participate in annual appraisal and give feedback to line manager.
- Adhere to all HATS policies and procedures.
- Accept reasonable requests from the company.
Work Environment
Flexible working hours with core hours 07:00–09:00 and 14:30–16:30. Additional work may be required as service needs dictate. The jobholder works predominantly outdoors on vehicles transporting clients across various locations, requiring safe operation in all weather, traffic, and road conditions.
Required Criteria
- Valid UK (or acceptable other) driver’s licence, no more than three penalty points.
- Good understanding of written and spoken English.
- Good numeric skills for adding and subtracting cash.
- Proven eligibility to work in the UK.
- References and identification.
- Valid current Person PCO certificate.
- Basic secondary school education or equivalent.
- Prepared to undertake training such as NVQ.
- Ability to drive a vehicle competently and safely.
- Customer service skills.
- Pass medical and enhanced CRB checks.
- Pass alcohol and drugs screening as per policy.
Desired Criteria
- Own transport and live within reasonable distance of work.
- Bus industry knowledge and appreciation of bus regulations.
- Understanding of good customer service.
- NVQ in Road Passenger Transport, Customer Care, or related certifications.
- Advanced Driver training certificate.
- Professional driving and customer‑service experience.
- Knowledge of geographical operating area.
- Accident‑free record in the last twelve months.
Benefits
HATS supports the London Living Wage and is a signatory of the HM Government’s Disability Confident Employer Scheme.
Contract Type: Part‑time
Salary: £13.54 per hour
H2S PCO Company Driver - Stockholm Road in London employer: HATS Group
Join HATS as a PCO Company Driver and experience a rewarding work environment that prioritises safety, customer service, and employee wellbeing. With flexible working hours and a commitment to the London Living Wage, we offer competitive pay and support for professional development through training opportunities. Our inclusive culture values every team member, making it an excellent place for those seeking meaningful employment in a dynamic outdoor setting.
StudySmarter Expert Advice🤫
We think this is how you could land H2S PCO Company Driver - Stockholm Road in London
✨Tip Number 1
Get to know the company! Research HATS and their values, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your driving skills and ensure your PCO licence is up-to-date. Being confident behind the wheel and knowing the regulations will not only help you during practical assessments but also give you an edge in discussions about safety and compliance.
✨Tip Number 3
Show off your customer service skills! Think of examples from past experiences where you’ve gone above and beyond for clients. This is key for a PCO driver role, so be ready to share those stories during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the HATS team. Don’t miss out on this opportunity!
We think you need these skills to ace H2S PCO Company Driver - Stockholm Road in London
Some tips for your application 🫡
Show Off Your Driving Skills:Make sure to highlight your driving experience and any relevant licences you hold. We want to see that you’re not just a good driver, but also someone who understands the importance of safety and customer service.
Be Personable:Since this role involves interacting with clients, it’s crucial to showcase your customer service skills. Share examples of how you've gone above and beyond for customers in the past – we love a friendly face!
Keep It Clean and Tidy:Just like you’d keep your vehicle clean, make sure your application is neat and well-organised. A tidy application reflects your attention to detail, which is super important for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at HATS Group
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of a PCO company driver. Be ready to discuss how you ensure safety and provide excellent customer service, as these are crucial for the role.
✨Showcase Your Driving Skills
Prepare to talk about your driving experience and any relevant qualifications, like your valid driving and PCO licences. Highlight your understanding of road safety and compliance with regulations.
✨Demonstrate Customer Service Excellence
Think of examples where you've provided outstanding customer service, especially in challenging situations. This will show that you can handle the diverse needs of clients, including children and vulnerable adults.
✨Be Prepared for Practical Questions
Expect questions about handling emergencies or reporting incidents. Brush up on the company's policies and procedures, and be ready to explain how you'd manage various scenarios on the job.
