At a Glance
- Tasks: Assist clients with special needs during their journeys, ensuring safety and comfort.
- Company: Join HATS Group, the UK's leading private healthcare transport provider.
- Benefits: Earn £13.85 per hour with flexible hours and a supportive team.
- Other info: Be part of a fast-growing company with opportunities across the UK.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Good English skills and a valid DBS check required.
The predicted salary is between 13 - 14 € per hour.
Location: 1 Elkstone Road
The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). HATS Group are a provider of Private Ambulances, and this is an activity regulated by the CQC. HATS Group are also regulated by Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, supporting various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a Passenger Assistant to join our team.
Job purpose
To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Main duties
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Assist passengers to board and alight vehicles utilising appropriate means, including physically assisting passengers with severe disabilities.
- Ensure appropriate communication is maintained and presented to the Controller, specifically relating to the reporting of any problems regarding transport of a client.
- Apply health and safety standards to ensure the welfare of clients in general and when assisting with the boarding and alighting of passengers.
- Responsible along with the driver in ensuring the interior and exterior of the vehicle is clean and tidy at all times to required standards.
- Participate in working flexible hours with general core working hours being between 07.00 - 09.00 and 14.30 – 16.30.
- Undertake additional work as the service needs dictate.
Daily Functions Of This Role Include
- Operating and using appropriate techniques and equipment e.g. tail lifts, sitting restraints will be a daily routine in this role.
- Assistance with dressing and emergency toileting will be required for clients that have been identified.
Work Dimensions
The jobholder generally works within established guidelines, procedures and systems, however may be required on rare occasions to use initiative to solve basic problems/situations associated with escorting of clients.
Role
The role has contact with Parents, guardians, carers, attendants, teachers, centre organisers, Council Staff and other HATS employees in a multi-ethnic environment and provides readily available information or assistance to:
- Clients of Transport Services
- Staff of centres or schools
- Parents/guardians or primary helper
Required Criteria
- Candidates must have good written and spoken English
- Valid DBS
Contract Type: part-time
Salary: £13.85 Hourly
H2S Self employed Passenger Assistant - W10 -16 hrs pw employer: HATS Group
The HATS Group is an exceptional employer, offering a supportive and dynamic work environment for those passionate about healthcare and helping others. With a commitment to the London Living Wage and a strong focus on employee development, we provide numerous opportunities for growth within our rapidly expanding organisation. Join us in making a meaningful impact in the lives of our clients while working with a dedicated team that values professionalism and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land H2S Self employed Passenger Assistant - W10 -16 hrs pw
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at HATS Group. A personal connection can make all the difference in landing that Passenger Assistant role.
✨Tip Number 2
Prepare for the interview by practising common questions related to passenger assistance and safety protocols. We want you to feel confident and ready to showcase your skills when you meet the team!
✨Tip Number 3
Dress the part! When you go for your interview, wear something professional yet comfortable. You want to make a great first impression while also feeling at ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HATS Group family.
We think you need these skills to ace H2S Self employed Passenger Assistant - W10 -16 hrs pw
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your commitment to safety.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you've assisted individuals with special needs or worked in a transport environment – it’ll make you stand out!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and get straight to the point. Avoid jargon and keep your sentences short and sweet to ensure we can easily understand your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HATS Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Assistant. Familiarise yourself with the specific needs of clients, especially those with disabilities, and be ready to discuss how you would ensure their safety and wellbeing during transport.
✨Showcase Your Interpersonal Skills
This role involves interacting with various stakeholders, including parents, guardians, and care staff. Prepare examples from your past experiences that demonstrate your ability to communicate effectively and handle challenging situations with empathy and professionalism.
✨Highlight Your Commitment to Safety
Safety is paramount in this position. Be prepared to discuss your understanding of health and safety standards, particularly when assisting clients with boarding and alighting vehicles. Mention any relevant training or experience you have in this area.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client care. Think about how you would respond to issues like disruptive behaviour or emergencies. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
