At a Glance
- Tasks: Assist clients with special needs during their journeys, ensuring safety and wellbeing.
- Company: Join the UK's leading private healthcare provider with an 'Outstanding' CQC rating.
- Benefits: Earn £13.85 per hour with flexible part-time hours.
- Other info: Work outdoors and enjoy a dynamic, supportive environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Good English skills and a valid DBS are essential.
The predicted salary is between 13.85 - 13.85 € per hour.
Location: 25 Bagleys Lane
The HATS Group is the UK's foremost private healthcare provider, excelling in patient‑centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC).
About the Role
Job purpose: To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Main duties:
- Ensure safety and wellbeing of clients throughout the journey and handover.
- To ensure that the client gains safe entry, to either the vehicle or their destination.
- Ensure safety and wellbeing of transport users throughout the journey and handover from and to: residence/parent/guardian/carer; primary helper at school; or to care assistants at centres.
- Assist passengers to board and alight vehicles utilising appropriate means, including physically assisting passengers with severe disabilities.
- Ensure appropriate communication is maintained and presented to the Controller, specifically relating to the reporting of any problems regarding transport of a client (i.e. if there is disruptive behaviour, absenteeism, lateness etc.).
- Apply health and safety standards to ensure the welfare of clients in general and when assisting with the boarding and alighting of passengers.
- Responsible along with the driver in ensuring the interior and exterior of the vehicle is clean and tidy at all times to required standards, including hygiene control.
- To ensure that the necessary personal protective equipment and uniform are worn as required.
- Participate in working flexible hours with general core working hours being between 07.00 - 09.00 and 14.30 – 16.30.
- Undertake additional work as the service needs dictate.
- The jobholder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur.
- The jobholder’s normal place of work on a day to day basis is in a predominately outdoor environment on vehicles that transport clients from and to various locations, and is required to work in a safe and efficient manner in all weather, traffic and road conditions.
- The jobholder must not have any physical or mental limitations that could possibly, or will interfere with safe passage of clients, passenger assistance, and emergency activities.
Daily Functions Of This Role Include:
- Operating and using appropriate techniques and equipment e.g. tail lifts, sitting restraints will be a daily routine in this role.
- Appropriate health and safety/manual handling activities e.g. pushing, lifting, carrying and or supporting clients from, to and into vehicles.
- This includes transfers via stairs etc. where reasonable and appropriate to do so.
- For clients that have been identified, assistance with dressing and emergency toileting will be required.
Variations of duties will be dependent upon the particular needs of the service user/clients, such as:
- Special needs of clients (mobility problems, learning difficulties, mental health problems, elderly, disabled).
- Types of transport operating – fleet vehicles, including those adapted for disabled access.
- Numbers and ages of service users/clients will vary.
The work conducted in this role potentially involves a substantial risk to personal safety of injury, illness and health problems arising from day to day activities.
Work Dimensions
The jobholder generally works within established guidelines, procedures and systems, however may be required on rare occasions to use initiative to solve basic problems/situations associated with escorting of clients e.g. manoeuvring clients when boarding and alighting a vehicle/from and to the vehicle. For more complex issues, problems or situations the Controller or other appropriate HATS supervisor is to be consulted.
Role
The role has contact with Parents, guardians, carers, attendants, teachers, centre organisers, Council Staff and other HATS employees in a multi‑ethnic environment and provides readily available information or assistance to:
- Clients of Transport Services
- Staff of centres or schools
- Parents/guardians or primary helper
And may occasionally deal with issues associated to its contacts and relationships where the outcome may not be straightforward. In all instances well‑developed interpersonal skills are required.
Rehabilitation Of Offenders Act: The jobholder is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and is required to disclose offences accordingly. The jobholder may be required to use mobile communications, tracking equipment, radio, telephone, messaging, global positioning (but not limited to) and is accountable only for the use of equipment/resources associated to the normal daily activities.
Required Criteria
- Candidates must have good written and spoken English
- Valid DBS
Contract & Salary
Contract Type: part‑time
Salary: £13.85 Hourly
Closing Date Thursday 1st October, 2026
H2S Self Employed Passenger Assistant - Bagleys Lane -16 hrs pw employer: HATS Group
The HATS Group is an exceptional employer, offering a supportive and inclusive work environment where employees are valued for their contributions to patient-centric transport services. With flexible working hours and a commitment to employee growth, staff have the opportunity to develop their skills while making a meaningful impact in the lives of clients with special needs. Located at Bagleys Lane, the company fosters a culture of teamwork and respect, ensuring that every team member feels empowered and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land H2S Self Employed Passenger Assistant - Bagleys Lane -16 hrs pw
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might know someone in the healthcare transport sector. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by researching the company and understanding their values. The HATS Group prides itself on patient-centric services, so be ready to discuss how you can contribute to that mission.
✨Tip Number 3
Show off your soft skills! As a Passenger Assistant, you'll need to demonstrate empathy and communication skills. Think of examples from your past experiences where you've successfully assisted others or handled challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at HATS.
We think you need these skills to ace H2S Self Employed Passenger Assistant - Bagleys Lane -16 hrs pw
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to the safety and wellbeing of our clients, so don’t hold back on sharing relevant examples!
Show Your Passion:Let us know why you’re excited about this role! Whether it’s your love for helping others or your interest in working with special needs clients, a bit of enthusiasm goes a long way in making your application stand out.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points shine through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HATS Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Passenger Assistant, especially around safety and wellbeing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Interpersonal Skills
Since this role involves working closely with clients, parents, and other staff, be prepared to discuss your interpersonal skills. Think of examples where you've successfully communicated or assisted someone in need. This will highlight your ability to connect with others, which is crucial for this position.
✨Showcase Your Problem-Solving Abilities
The job may require you to think on your feet, especially when dealing with unexpected situations. Prepare a couple of scenarios where you had to use your initiative to solve a problem. This will demonstrate your capability to handle challenges effectively while ensuring client safety.
✨Dress the Part and Be Professional
Even though it's a part-time role, first impressions matter. Dress smartly and ensure you present yourself professionally. This shows respect for the interview process and indicates that you take the role seriously, which can set you apart from other candidates.
